Crash Dump File may give himt of Game crashing?

Anonymous

Hello, I was told to pot these results here from WinDbg. My game keeps freezing and or closing. 3 other family members with separate logins also play the same game but have no issues.

If anyone has any insight it would be greatly appreciated.
Regards,
Charles

*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

KEY_VALUES_STRING: 1

    Key  : AV.Dereference
    Value: NullPtr

    Key  : AV.Fault
    Value: Write

    Key  : Analysis.CPU.mSec
    Value: 827

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 4061

    Key  : Analysis.Init.CPU.mSec
    Value: 250

    Key  : Analysis.Init.Elapsed.mSec
    Value: 50324

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 160

    Key  : Timeline.Process.Start.DeltaSec
    Value: 26

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

FILE_IN_CAB:  Airport City.exe.1852.dmp

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS:  0

CONTEXT:  (.ecxr)
eax=00000000 ebx=1b8cda30 ecx=0f840cd8 edx=0000a388 esi=02d47e1d edi=00000000
eip=6753ca70 esp=0488f714 ebp=0488f71c iopl=0         nv up ei pl nz na pe nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
GameAssembly!UnityPalGetTimeZoneDataForID+0x33c00:
6753ca70 890f            mov     dword ptr [edi],ecx  ds:002b:00000000=????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 6753ca70 (GameAssembly!UnityPalGetTimeZoneDataForID+0x00033c00)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000001
   Parameter[1]: 00000000
Attempt to write to address 00000000

PROCESS_NAME:  Airport City.exe

WRITE_ADDRESS:  00000000 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  00000001

EXCEPTION_PARAMETER2:  00000000

STACK_TEXT:  
WARNING: Stack unwind information not available. Following frames may be wrong.
0488f71c 68c9f57b     02d47e1d 0488f748 6887a3fb GameAssembly!UnityPalGetTimeZoneDataForID+0x33c00
0488f728 6887a3fb     02d47e1d 00000000 3473c6c8 GameAssembly!SetHeaderUpdateCallback+0x173874b
0488f748 683e7409     389f90c0 1b09d1e8 54032b88 GameAssembly!SetHeaderUpdateCallback+0x13135cb
0488f75c 6879806d     2057d5e8 1b9279f0 3473c6c8 GameAssembly!SetHeaderUpdateCallback+0xe805d9
0488f774 68428669     44892f40 3473c6c8 1b983380 GameAssembly!SetHeaderUpdateCallback+0x123123d
0488f78c 676343bd     3473c6c8 3473c6c8 1b8ce0b4 GameAssembly!SetHeaderUpdateCallback+0xec1839
0488f7c8 6841bacc     3473c6c8 1b694210 1b8cda30 GameAssembly!SetHeaderUpdateCallback+0xcd58d
0488f7e0 68fd6b08     1b6abf90 00000000 0488f830 GameAssembly!SetHeaderUpdateCallback+0xeb4c9c
0488f7f0 676a8aad     3a27d1a0 1b691db0 4012a564 GameAssembly!SetHeaderUpdateCallback+0x1a6fcd8
0488f830 68419330     448a4f40 1b691db0 1b16a2e8 GameAssembly!SetHeaderUpdateCallback+0x141c7d
0488f84c 6841bd62     1b6abf90 448a4f40 1b691db0 GameAssembly!SetHeaderUpdateCallback+0xeb2500
0488f880 683d8d6e     1b6abf90 00000000 00000000 GameAssembly!SetHeaderUpdateCallback+0xeb4f32
0488f898 671d8495     1b6a9380 00000000 16b83d6c GameAssembly!SetHeaderUpdateCallback+0xe71f3e
0488f8ac 6753897f     683d8c70 16b83d6c 1b6a9380 GameAssembly!il2cpp_gc_set_external_wbarrier_tracker+0xf475
0488f8e4 674f16e6     16b83d6c 1b6a9380 0488f9e8 GameAssembly!UnityPalGetTimeZoneDataForID+0x2fb0f
0488f8fc 63152396     16b83d6c 1b6a9380 0488f9e8 GameAssembly!il2cpp_runtime_invoke+0x26
0488f920 63155a1f     16b83d6c 1b6a9380 0488f97c UnityPlayer+0x692396
0488f954 6316a422     0488f978 0488f97c 0488fac4 UnityPlayer+0x695a1f
0488fa74 62ecc33e     198e7590 0000000c 0488fb24 UnityPlayer+0x6aa422
0488fad0 63051653     000001e8 63051653 63ed0630 UnityPlayer+0x40c33e
0488fb1c 63060970     63eb8ce4 00000000 00000000 UnityPlayer+0x591653
0488fb4c 636c5040     0488fbc0 636b35d4 1a3259ac UnityPlayer+0x5a0970
0488fb54 636b35d4     1a3259ac 636b3a10 636b3a10 UnityPlayer+0xc05040
0488fbc0 636b3a1b     0488fbd8 7681fa29 0350f6f0 UnityPlayer+0xbf35d4
0488fbc8 7681fa29     0350f6f0 7681fa10 0488fc34 UnityPlayer+0xbf3a1b
0488fbd8 77547a7e     0350f6f0 30954cd8 00000000 kernel32!BaseThreadInitThunk+0x19
0488fc34 77547a4e     ffffffff 775689eb 00000000 ntdll!__RtlUserThreadStart+0x2f
0488fc44 00000000     636b3a10 0350f6f0 00000000 ntdll!_RtlUserThreadStart+0x1b

SYMBOL_NAME:  GameAssembly+33c00

MODULE_NAME: GameAssembly

IMAGE_NAME:  GameAssembly.dll

STACK_COMMAND:  ~10s; .ecxr ; kb

FAILURE_BUCKET_ID:  NULL_POINTER_WRITE_c0000005_GameAssembly.dll!Unknown

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x86

OSNAME:  Windows 10

FAILURE_ID_HASH:  {002af295-703b-59e9-f620-dcb6b87f0701}

Followup:     MachineOwn

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81 answers

DaveM121 932.4K Reputation points Independent Advisor

2022-05-30T06:35:47+00:00

Hi Charles

Okay, the printout you supplied indicates a dll named GameAssembly.dll is causing the crashes, that is usually part of the game engine installation like Unity or Steam, but not a lot of information is available on that dll and whether it is user specific.

Without other dump file data to analyze, the best option is to re-install that game to see if that resolves the crashes.
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Anonymous

2022-05-30T06:31:53+00:00

HI Boss,

Unfortunately this game does not have a save option, it's automatic.

Now, with fixing the User account, I cannot use the Microsoft Management Console as it says I can't add the Sanp in, says not supported in windows 10. Bummer.

I shall try the first above response but may be out of my depth!
Tks though, take care,
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Anonymous

2022-05-30T06:27:57+00:00

Thanks, Dave, but I do not have a Minidump file within windows.
I've done a search but no results.

That does seem off to me though....
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Anonymous

2022-05-30T05:50:27+00:00
- Because others are still able to play the game, the problem could be a corrupt save. Especially if the game locks up in
or very near the same area, or while loading a save. If the game has more than one save point available, try using an older save to

verify if the current save is corrupt.
- Or... you User account may have been corrupted. I've never done this 'repair' trick myself, but it is often recommended.
https://support.microsoft.com/en-us/windows/fix-a-corrupted-user-profile-in-windows-1cf41c18-7ce3-12f9-8e1d-95896661c5c9

.
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DaveM121 932.4K Reputation points Independent Advisor

2022-05-30T05:44:31+00:00

Hi Charles,

I am Dave, I will help you with this.

Please upload any minidump files you have, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.
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