Microsoft just responded to my Dec 16th email. I asked:
I know you have plenty of other issues to look at. But, please give me some sort of idea when you guys might try and reproduce this issue at your end?
Or, maybe you have already attempted to reproduce the issue?
Either way, I'd love to get some sort of insight into how many more weeks before we get confirmation?
Their response, and I quote:
Hello Andy,
Please accept my sincere apology for delayed support on behalf of my team.
I deeply regret for the inconvenience caused; we are currently experiencing very High Case Volume.
The delay isn’t intentional, and we are known to provide timely assistance during normal business situation. We are taking right measures to overcome current situation by adding more trained resources and we should be able to provide you excellent support once again soon.
Please allow me some time to gte back to you with more information.