Was facing the same issue.
Read the article,
Could you help out please
System Manufacturer : HP
System ModelĀ :HP Pavilion Laptop 15-eg0xxx
If your laptop came with WavesMaxx Pro then you've got to enable the WavesMaxx Audio Services at startup. Go to the startup apps, scroll down and enable them and then restart. If your laptop didn't come with WavesMaxx, you've got to enable the realtek high definition audio services in the startup apps if its not already enabled then restart. One of these should work as they worked for me and is how I finally got mine sorted.