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Hello there, I hope that someone can help me with this. It's been almost a year of random BSODs and random pc freezes and reboots. Sometimes I did not get any for a month and then I get multiple BSODs in one day as it has been doing lately. Before you ask I've tried everything (reinstalling some drivers, checking ram, cpu) but nothing has worked so far, I would like to know if it's a driver issue or a hardware issue, not yet sure about it. Here's the latest dmp file from this morning: https://1drv.ms/u/s!Aij3oYkfMlbekmsoI8uiQHZxGdef
If you need anything else pls tell me... hope someone will find a solution to a never ending issue...
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
No BSOD on boot this time, here's the 2 screenshots for querysettings: https://1drv.ms/u/s!Aij3oYkfMlbeknyJ0S5BB8AiQw31?e=YtriOh https://1drv.ms/u/s!Aij3oYkfMlbekn2XTSTQpEfmXFAW?e=0qOIME Here's step 5 file: https://1drv.ms/u/s!Aij3oYkfMlbekn66GTFLQY09\_oJT?e=HQ2xZH
This link did not open: https://1drv.ms/u/s!Aij3oYkfMlbeknyJ0S5BB8AiQw31?e=YtriOh
The verifier /querysettings image was incomplete and only displayed the customized tests; the tested drivers were missing
Please post new links.
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All the links are working for me, check that you copied and pasted them correctly. The first 2 links are for the query settings and show both the loaded drivers and the text settings
Here’s the link you couldn’t open:
Please post a new V2 log collector share link.
The memory dump file was dated 06/03/2022.
The misbehaving driver was not one of the tested drivers displayed it verifier /querysettings
It was rzdev_025.sys.
This driver was supposed to be uninstalled earlier in thread: see posts dated June 1 and June 2
Please reinstall the Razer software then uninstall it again to see if there is a complete uninstallation.
Alternatively, identify the software using Revo uninstaller.
https://www.revouninstaller.com/
Once this driver is uninstalled please restart WDV and run for another 48 hours.
If there is no immediate BSOD then post a new querysettings.
If there is a BSOD please post a new V2 share link.
