Pc BSOD or random freeze/rebooting with no real cause.

Anonymous
2022-05-18T06:45:34+00:00

Hello there, I hope that someone can help me with this. It's been almost a year of random BSODs and random pc freezes and reboots. Sometimes I did not get any for a month and then I get multiple BSODs in one day as it has been doing lately. Before you ask I've tried everything (reinstalling some drivers, checking ram, cpu) but nothing has worked so far, I would like to know if it's a driver issue or a hardware issue, not yet sure about it. Here's the latest dmp file from this morning: https://1drv.ms/u/s!Aij3oYkfMlbekmsoI8uiQHZxGdef

If you need anything else pls tell me... hope someone will find a solution to a never ending issue...

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

86 answers

Sort by: Newest
  1. Anonymous
    2022-05-18T07:50:08+00:00

    Thanks i did not know that the i9 was limited to 2666mhz, so i disabled the xmp profile and for now it looks stable… i will edit this reply in max a couple of days and see if my issue is finally gone. In the meantime thanks guys! Really appreciate it!

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2022-05-18T07:40:29+00:00

    BSOD bugchecks:

    124

    1E

    139

    3B

    50

    D1

    Please perform the following steps:

    The Intel CPU i9-9900K supports RAM up to 2666.

    At the time the log collector ran the RAM speed was 3000.

    1. Make sure that there is not overclocking during the troubleshooting

    Turn off XMP

    1. Run Memtest86 for two tests of four passes (total eight passes)

    https://www.memtest86.com/

    Memtest86 can run overnight.

    Take pictures of the test results > post images or share links into this thread

    Memtest86 also has a feature to create text reports.

    If possible, please include the text reports with the images in the share links.

    1. The BIOS: Version/Date American Megatrends Inc. 1802, 01/12/2020

    Upgrade the BIOS: 1802 > 2004 https://rog.asus.com/us/motherboards/rog-strix/rog-strix-z390-f-gaming-model/helpdesk_bios

    1. Make a new restore point: https://www.tenforums.com/tutorials/4571-create-system-restore-point-windows-10-a.html
    2. Read this link on Windows Driver Verifer (WDV): https://www.tenforums.com/tutorials/5470-enable-disable-driver-verifier-windows-10-a.html

    Plan to use the tool unless problems are found during the RAM testing.

    Event[3991]:

    Log Name: System

    Source: Microsoft-Windows-WHEA-Logger

    Date: 2022-05-12T13:18:40.9660000Z

    Event ID: 19

    Task: N/A

    Level: Warning

    Opcode: Info

    Keyword: N/A

    User: S-1-5-19

    User Name: NT AUTHORITY\SERVIZIO LOCALE

    Computer: DESKTOP-DMH156D

    Description:

    A corrected hardware error has occurred.

    Reported by component: Processor Core

    Error Source: Unknown Error Source

    Error Type: Internal parity error

    Processor APIC ID: 3

    The details view of this entry contains further information.

    Event[6341]:

    Log Name: System

    Source: ACPI

    Date: 2022-05-17T23:53:50.9870000Z

    Event ID: 15

    Task: N/A

    Level: Warning

    Opcode: N/A

    Keyword: Classic

    User: N/A

    User Name: N/A

    Computer: DESKTOP-DMH156D

    Description:

    : The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2022-05-18T07:24:13+00:00

    Hey thanks for the quick reply! So i went into bios were i have the xmp profile active, i put it in auto and reboot and the system bsods before getting or just after getting into windows… i would like to point out that i tested my ram sticks singularly and i had no issues reported… so it comes down to ram speeds profile (?) in the bios… ideas?

    Edit: i loaded the optimized defaults for the bios but had to activate csm To get the system booting on my ssd, so far (xmp is now to auto so not loaded) it hasn’t crashed… need to wait some time and see. If you have any other considerations/ideas of why this has/is happening, please reply thx

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2022-05-18T07:19:37+00:00

    Hi Simone,

    I am Dave, I will help you with this.

    Your minidump files just indicate memory (RAM) corruption no specific driver is listed

    All drivers and BIOS on your ROG STRIX Z390-F GAMING motherboard seem to be up to date.

    1

    Boot into BIOS, if there is an XMP profile set on your RAM, disable that ,set it to default.

    2

    Wait to see if your system stabilizes, if not, to try to force Windows 10 show any faulting drivers, the best option would be to turn on Driver Verifier, let your PC crash 3 times, then you must turn off Driver Verifier, and finally, upload any newly created minidump files

    https://answers.microsoft.com/en-us/windows/for...

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2022-05-18T07:01:40+00:00

    Was this answer helpful?

    0 comments No comments