Pc BSOD or random freeze/rebooting with no real cause.

Anonymous
2022-05-18T06:45:34+00:00

Hello there, I hope that someone can help me with this. It's been almost a year of random BSODs and random pc freezes and reboots. Sometimes I did not get any for a month and then I get multiple BSODs in one day as it has been doing lately. Before you ask I've tried everything (reinstalling some drivers, checking ram, cpu) but nothing has worked so far, I would like to know if it's a driver issue or a hardware issue, not yet sure about it. Here's the latest dmp file from this morning: https://1drv.ms/u/s!Aij3oYkfMlbekmsoI8uiQHZxGdef

If you need anything else pls tell me... hope someone will find a solution to a never ending issue...

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2022-05-28T21:15:54+00:00

    Most often troubleshooting is trial and error.

    The embedded controller entry was a finding so make sure that the BIOS is up to date.

    Then check the computer for stability / instability and continue with the remaining steps in the prior post.

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  2. Anonymous
    2022-05-28T20:36:15+00:00

    So this problem could be caused by an old bios version? I remember tha tlast year when the problem first started happening i updated the bios but didn’t make a difference (it was a year ago so don’t remember correctly) do you think this could really solve it?

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  3. Anonymous
    2022-05-28T20:25:42+00:00

    See these links:

    https://rog.asus.com/us/support/FAQ/1044348

    https://www.asus.com/support/FAQ/1012815/

    https://rog.asus.com/us/support/FAQ/1047906

    Event[5607]:

    Log Name: System

    Source: ACPI

    Date: 2022-05-17T23:53:43.3150000Z

    Event ID: 15

    Task: N/A

    Level: Warning

    Opcode: N/A

    Keyword: Classic

    User: N/A

    User Name: N/A

    Computer: DESKTOP-DMH156D

    Description:

    : The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.

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  4. Anonymous
    2022-05-28T19:38:59+00:00

    So i did the first step and no issues were found. Will do the next steps when i have more time in the coming days thanks, for the bios update i need a usb stick correct? I’m afraid I’ll mess up the update and damage the bios lol

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  5. Anonymous
    2022-05-28T01:28:00+00:00

    There were 5 mini dump files collected.

    The bugchecks were FC, 3B, and 139.

    There were no misbehaving drivers identified in the debugging.

    The logs reported possible problems with the firmware.

    The logs indicated the prior use of Windows Driver Verifier (WDV).

    1. Open administrative command prompt and copy and paste:

    msdt.exe -id WindowsUpdateDiagnostic

    msdt.exe -id PowerDiagnostic

    msdt.exe -id DeviceDiagnostic

    Click view detailed information > post images or share links into this thread

    1. The BIOS: Version/Date American Megatrends Inc. 1802, 01/12/2020

    Upgrade the BIOS: 1802 > 2004

    https://rog.asus.com/motherboards/rog-strix/rog-strix-z390-f-gaming-model/helpdesk_bios

    1. Make a new restore point:

    https://www.tenforums.com/tutorials/4571-create-system-restore-point-windows-10-a.html

    1. Run:

    https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

    Post a share link into this thread using one drive, drop box, or google drive.

    1. Run Memtest86 for two tests of four passes each (total eight passes) https://www.memtest86.com/ Testing can be performed overnight.

    Take pictures of the results > post images or share links into this thread

    Memtest86 has a feature to create text reports.

    If possible, please include the text reports with the images in the share links.

    1. The logs displayed the prior use of Windows Driver Verifier (WDV)

    Pending the results of Memtest86 plan to use the tool later in this thread. https://www.tenforums.com/tutorials/5470-enable-disable-driver-verifier-windows-10-a.html

    Learn the methods to turn off the tool in safe mode using the commands:

    verifier /reset

    or

    verifier /bootmode resetonbootfail

    1. For any BSOD post a new V2 share link into the newest post

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