Phone Link won't generate a QR code or PIN

Anonymous
2022-08-05T03:00:42+00:00

I have Windows 11, and I'm trying to set up Phone Link between my PC and my Android. However, during setup I'm asked from the Phone Link app to generate a QR Code to scan on my phone or a PIN to enter manually, but neither ever appears.

Eventually, it gives me a "no network detected" error with "try again" as my only option, but my network is just fine - it has no problem loading the "Troubleshooting the Phone Link app" website, Windows reports no network problems, and all other apps using the network have no problems.

I have repaired and reset the Phone Link app from Windows 11 settings, but nothing changes.

Windows for home | Windows 11 | Connect Phone and PC

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  1. Anonymous
    2023-07-19T17:26:26+00:00

    The secret to success was to go to my PCs “Settings -> Apps -> Smartphone-Link app” and there to “Reset the app (loose all app data on the PC)” (not: “Repair” because that preserved the data).

    If this would not have worked, I would have tried to re-install the Phone-Link app on my PC because this was another solution recommended here in the MS forum.

    Thank you so much for this tip! I followed the instructions and was finally able to re-establish a link between the app on my laptop and my phone.

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  2. Anonymous
    2023-08-15T05:36:07+00:00

    hi

    any news regarding this issue ? i have done all the things that can be done and still not working

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  3. Anonymous
    2023-08-15T16:45:49+00:00

    No luck. I've tried everything suggested multiple times. It did work on my PC at one time, and now

    it doesn't.

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  4. Anonymous
    2023-09-01T13:42:47+00:00

    I've got same problem.

    I'm using Kaspersky Internet Security (KIS) and I tried to pause protection... (by right click on KIS icon in system tray) and it didn't work.

    After that I closed KIS ( (by right click on KIS icon in system tray & select Exit). It works.

    And I tried to re-install KIS (Uninstall and install) and I able to use Phone link without any problem.

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  5. Anonymous
    2023-09-19T12:21:38+00:00

    I managed to fix by using Settings, Apps, selecting PhoneLink and selecting reset

    Worked first time :-) Happy days

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