Phone Link won't generate a QR code or PIN

Anonymous
2022-08-05T03:00:42+00:00

I have Windows 11, and I'm trying to set up Phone Link between my PC and my Android. However, during setup I'm asked from the Phone Link app to generate a QR Code to scan on my phone or a PIN to enter manually, but neither ever appears.

Eventually, it gives me a "no network detected" error with "try again" as my only option, but my network is just fine - it has no problem loading the "Troubleshooting the Phone Link app" website, Windows reports no network problems, and all other apps using the network have no problems.

I have repaired and reset the Phone Link app from Windows 11 settings, but nothing changes.

Windows for home | Windows 11 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-04-23T20:54:25+00:00

    Tried several things, turned off my firewall, changed my DNS to cloudflare (1.1.1.1), disabled my piehole, ran as administrator... but all failed. I realized my VPN was still on. Turned it off and then it worked fine.

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  2. Anonymous
    2024-04-24T08:24:35+00:00

    Phone link died for me today, phone said it was connected, windows PC says it wasn't. After much messing around I reset everything, wiped cache & data on the (Android) phone and started again - I left it generating a QRC and after three minutes one popped up and it all connected again.

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  3. Anonymous
    2024-06-23T01:42:56+00:00

    I had the same problem, I uninstalled Kaspersky anti-virus and was able to link to the phone app with no problem.

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  4. Anonymous
    2024-09-04T14:57:02+00:00

    MS junk always some kind of issue, Phone Link at least still worked and opens on my pc given that I can't update or use any other MS apps because the Microsoft Store won't open on my PC (tried all the fixes). Updated the phone link app on my phone now I have the same issue, I'm signed into my MS account on my phone and online and also removed the device from my account (my pc). Trying to set it up fresh again and the app won't generate a PIN or QR code to reconnect to my phone. MS shambles.

    Signing in fresh from the phone link app on my PC with a new MS account which is signed in and linked on my phone and still doesn't generate a new QR code or pin, also tried resetting the app which it ticks as done but still nothing. Anyone got a fix for this?

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  5. Anonymous
    2024-10-26T01:20:43+00:00

    How do I do that exactly?

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