Windows 10 import picture's and videos not detecting correct android pictures!!

Anonymous
2022-08-31T18:40:03+00:00

Hello, when I use windows 10 explorer's import pictures and videos on my galaxy s8, the import wizard shows up but they all have the wrong photo which is different from whats showing within android. For some reason, the import pictures and video wizard doesn't detect more than 4k files even thought I have alot more than 4k files. Also, even though the folder to where the pictures/videos are being imported to is empty, windows still shows this error:

how do i fix/reset windows 10 explorer's import pictures and videos ? Thank you

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2022-09-08T20:18:08+00:00

    Ideally, I would like to use windows 10 explorer import pictures and videos because it retains the photo date and timestamp. Using phone link doesn't preserve that

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  2. Anonymous
    2022-09-09T22:11:18+00:00

    After deleting C:\Users[username]\AppData\Local\Microsoft\photo acquisition\Previously Acquired.db I restart the photo import wizard and I still get the same error. I am CERTAIN that there is no other file located on my C drive with this filename. Why is this keep happening? Please respond I have no heard back from you in more than a day

    ![](https://learn-attachment.microsoft.com/api/attachments/3f3b2e26-2841-4edd-8645-7279422eb676?platform=QnA

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  3. Ramesh 181.8K Reputation points Volunteer Moderator
    2022-09-10T02:25:14+00:00

    As a workaround, you can try the Photos app.

    See "Using the Photos app and Android device" in this post:

    Complete Guide to Importing Your Photos in Windows 10 - Microsoft Community

    Or, use the "AirDroid" app from Google PlayStore to download photos from your Android phone.

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  4. Anonymous
    2022-09-11T20:06:51+00:00

    Photos app doesn't do what windows 10 explorer's import pictures and video does, namely this:

    Image

    Photos app is missing the original photo import wizard options which to my disappointment didn't transfer over to the new photos app. I have even sent a microsoft feedback regarding this issue. Without preserving folder while transferring files, I do not feel the need nor have interest to use the photos app whatsoever for any photo import/organization. This is why I insist on using the original windows 7 style windows import pictures and videos method.

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