Windows 10 import picture's and videos not detecting correct android pictures!!

Anonymous
2022-08-31T18:40:03+00:00

Hello, when I use windows 10 explorer's import pictures and videos on my galaxy s8, the import wizard shows up but they all have the wrong photo which is different from whats showing within android. For some reason, the import pictures and video wizard doesn't detect more than 4k files even thought I have alot more than 4k files. Also, even though the folder to where the pictures/videos are being imported to is empty, windows still shows this error:

how do i fix/reset windows 10 explorer's import pictures and videos ? Thank you

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2023-03-03T06:21:29+00:00

    I don't think MSFT will fix this bug any time soon. If you have a Windows 11 computer, you can try importing the photos using the new Photos app. Or look for a third-party program that can do the transfers.

    The whole reason I use photo import is because it properly sets the date created and date modified and date accessed. I didn't find any other softwares that does exactly this, I do have a hard drive with windows 11 but using the new photos app, only preserves the date modified, the date created and date accessed are very carelessly updated to the current date and time which is not what should happen. Why should microsoft change something that worked well before? I am hesitant to use the new photos app in win11 or even the legacy photos app as the same problem is occuring with legacy photos.

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  2. Ramesh 181.8K Reputation points Volunteer Moderator
    2023-03-03T06:31:06+00:00

    Running 22H2 with latest updates.

    I ran chkdsk /r c: and rebooted, and finished the repairs.

    I didn't have to clear the temp or run the script, as the import wizard worked flawlessly. The last time I tested (when the original query was posted) I got the "Try again" option. Chkdsk may have fixed something I think. I use the same cable even now.

    I used a very basic low-end Android phone.

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  3. Anonymous
    2023-03-03T06:40:38+00:00

    Running 22H2 with latest updates.

    I ran chkdsk /r c: and rebooted, and finished the repairs.

    I didn't have to clear the temp or run the script, as the import wizard worked flawlessly. The last time I tested (when the original query was posted) I got the "Try again" option. Chkdsk may have fixed something I think. I use the same cable even now.

    I used a very basic low-end Android phone.

    I also ran chkdsk today on both the windows 10 and windows 11 hard drives which took 3 hours+ then rebooted ran into the same problems then I deleted the photos app using powershell and redownloaded it and then I deleted an app called sandboxie plus for windows 10 rebooted and tried again this time using only Photos app it detected 7599 items but it wouldn't show any pictures as it would stuck on that screen, than I ran the classic windows 10 import pictures and videos and it detected the pictures with the correct thumbnails but I dont know the number of picture that got detected as I was talking to someone on the phone. I will try once again and see how many pictures are being detected it should be around 7,000-8,000 items -- both videos and photos.

    update: 7,000 items were found this time

    update 2: using photos app only 5603 items are being detected since the past 10 minutes I don't know if it's stuck or not. A progress bar with which locations photos is working on would be very useful to see where it gets stuck

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