Windows 10 import picture's and videos not detecting correct android pictures!!

Hello ghostanime2001,

Welcome to Microsoft Community.

Let me help you solve the problem of failing to import pictures from Android to Windows.

I found that the destination was set to a folder on the desktop, you can create a folder on the non-system partition and try to transfer again.

Meanwhile, you can transfer files in only one category (mobile phone directory) at one time. Or you can pack and compress these pictures into a file on your mobile phone, and then transfer the compressed file. Because different systems (Android & Windows) have different ways of saving files, Android may have files with the same name (thumbnail files of source files or cache files), but Windows does not support the existence of files with the same name.

By performing a clean boot, this is a mode of disabling third-party services or software, which could help rule out the interference of these elements. Then try to transfer again.

If anything is unclear, please feel free to leave your messages here.

Best Regards,

Mosken_L - MSFT | Microsoft Community Support Specialist

Hello ghostanime2001,

Welcome to Microsoft Community.

Let me help you solve the problem of failing to import pictures from Android to Windows.

I found that the destination was set to a folder on the desktop, you can create a folder on the non-system partition and try to transfer again.

Meanwhile, you can transfer files in only one category (mobile phone directory) at one time. Or you can pack and compress these pictures into a file on your mobile phone, and then transfer the compressed file. Because different systems (Android & Windows) have different ways of saving files, Android may have files with the same name (thumbnail files of source files or cache files), but Windows does not support the existence of files with the same name.

By performing a clean boot, this is a mode of disabling third-party services or software, which could help rule out the interference of these elements. Then try to transfer again.

Disclaimer*: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem.*<br><br>These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step so that it will help you get you back on track.

If anything is unclear, please feel free to leave your messages here.

Best Regards,

Mosken_L - MSFT | Microsoft Community Support Specialist

what do you mean by "I found that the destination was set to a folder on the desktop, you can create a folder on the non-system partition and try to transfer again" ?? Can you elaborate on this please

I have transferred files by using import feature before and the same problem has occured. Is there a way to track or have a log of the process windows uses when importing so we can determine what the cause of this problem is ?

Hello ghostanime2001,

Good to see you again in Microsoft Community.

"create a folder on the non-system partition and try to transfer again" means that you can create a directory in another partition(such as D:\ drive) and use that as the location to save the pictures, then try to transfer the pictures. Since the location you selected earlier is your Desktop, elevated permissions or other unexpected restrictions may be required.

Meanwhile, you may create a new test account, and switch to the newly created account to see if the function is normal. Because this cannot be ruled out due to the wrong configuration.

1. Select Start> Settings > Accounts > Family & other users. (In some versions of Windows you'll see Other users.)
2. Next to Add other user > Add account > I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account.
3. Enter a user name, password, or password hint—or choose security questions—and then select Next.

Visit **** Create a local user or administrator account in Windows (microsoft.com) **** for more details.

Note: If the new account is normal, please do not delete the old account before backing up the data of the old account to avoid any data loss.

If anything is unclear, please feel free to leave your messages here.

Best Regards,

Mosken_L - MSFT | Microsoft Community Support Specialist

Hello, the same problem is occurring with a new microsoft user account, I have also tried different USB ports and tried importing to a external hard drive, micro sd card for example E: drive. There seems to be a lot of lag after connecting the galaxy s8 to the PC and windows 10 explorer hangs and freezes then crashes.

This is another error I got when clicking on "Images" in smart switch

I have submitted a feedback on this issue and nobody from microsoft has got back to me

Hello ghostanime2001,

Good to see you again in Microsoft Community.

You can use Phone Link to transfer photos, visit View and manage photos from your Android device on your PC (microsoft.com) for specific steps.

If anything is unclear, please do not hesitate to let me know.

Best Regards,

Mosken_L - MSFT | Microsoft Community Support Specialist