Autopilot.dll WIL error

It should also be noted that the Dell Laptop in the previous post has since died (MB failure). I received a new Razer Blade 18 with Windows 11 Home pre-installed and the TPM enabled and was seeing the same issues as before (app hangs, service hangs, etc).

NOTE: I did try the "windows 11 reset TPM" feature mentioned previously...this did NOT work.

I had to disable TPM from the BIOS on the new laptop to resolve those issues.

This appears unrelated to the underlying HW as the two systems I have that were experiencing these issues are from completely different manufacturers (everything on the mainboard is different on the new laptop). This tells me that this is a 100% Microsoft Windows 10/11 issue.

It looks like I was wrong when I said resetting the TPM didn't fix this. I just looked at my Event log and all my autopilot errors have stopped. But, for some reason, they stopped the day AFTER I reset my TPM. Odd. But, I guess I'd suggest others do the same thing (make sure you turn off Bitlocker first if you have it on) ....But, why it took all day, through multiple reboots, I don't know.

Hi oreveredrist:

Thanks for lettings us know the reset of your TPM eventually fixed your ModernDeployment-Diagnostics-Provider / Autopilot.dll WIL errors.

I don't know your OS version or build number, but if you haven't already done so you might want to disable your Fast Startup power option (see instructions <here> for Win 10 instructions or <here> for Win 11). Fast Startup (also known as hybrid boot-up / hybrid shutdown) can prevent services and drivers from loading properly at boot-up and cause all sorts of glitches and unexpected problems. Microsoft has even acknowledged that Fast Startup can even interfere with Windows Update (see the MS support article Updates May Not Be Installed With Fast Startup in Windows 10) and I always suggest that users with a Win 8.1 or higher OS should disable this feature.

Your user profile at https://answers.microsoft.com/en-us/profile/988d098d-dfcc-467a-98cc-f0bf1c5e40f5 also suggests you participate in the Windows Insiders beta testing program. If that's correct then your Windows OS might behave quite differently than the "regular" release channel of Windows.

Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.2486 * Firefox v110.0.0 * Microsoft Defender v4.18.2301.6-1.1.200000.2 * Malwarebytes Premium v4.5.22.236-1.0.1915 * Macrium Reflect Free v8.0.7279 * Microsoft Office Home and Business 2019 (Version 2301 / Build 16026.20146) Click-to-Run

It looks like I was wrong when I said resetting the TPM didn't fix this. I just looked at my Event log and all my autopilot errors have stopped. But, for some reason, they stopped the day AFTER I reset my TPM. Odd. But, I guess I'd suggest others do the same thing (make sure you turn off Bitlocker first if you have it on).

Anyway, thanks.

EDIT: According to this site, I posted that this didn't work on 02/10/2023 7:29 AM and, looking at my event log, I'm pretty sure I'd reset my TPM about an hour earlier. Between the change and my post, I'd done multiple reboots (even into Safe Mode). Yet, the autopilot errors continued until about 9:30PM when I'm pretty sure I shut down my computer for the night (85 instances of autopilot errors that day). Since then, none. I don't see any updates having taken place in my Windows Update history, so, again, it looks like resetting the TPM was what fixed it. But, why it took all day, through multiple reboots, I don't know.

Where is the elephant in the room at this time?