I think you are addressing wrong person.
Erik is a MVP so as I know, he is not an employee of MS.
Most of (correct) answers supplied here on answers.microsoft.com are actually answers from people not affiliated with MS in any way.
Probably it's a MS policy, to cut down costs on employment.
But your point is correct.
I am an IT admin.
I don't want candies.
I need a tool for work.
A stable tool.
A tool which will give me a chance to manage my work fastly.
And I see that MS started to create desktop systems directed only to people that use browser, facebook, instagram and maybe Office.
And that is all.
Starting from Windows 8, MS focused on visibility rather then usability.
Not to mention multiple problems you can find in Internet, regarding stability on Windows 10/11 which is in this point hilarious.
And answers.microsoft.com is less helpful than on ie. stackexchange, where you will not find "restart your PC" as a magical resolution to all problems.
It's probably time to switch desktop to Mac or other Linux as in the end I sticked with Windows 10/11 so I will be able to do my work fast, but if I get an unstable candy like now, the work gets slower and harder.