CORRECT. What I was paid to do before I retired (IT Manager) was to keep the systems running on a daily basis. I can assure you that I didn't have
time to look deep into problems but rather find quick fixes and workarounds to problems to keep the operation going. And I would pass along
issues like this and others to people/companies who's business it is to deal with these higher knowledge issues. Now I'm just a old retired guy...
Excuse me I gotta go mow the lawn (And scoop the dog poop)...Oh the indignity!!!