windows mail app displays html code in emails

Anonymous
2022-07-19T00:19:50+00:00

I am running windows 11. When using the windows mail and agenda app some emails appear in their html format. This is an example:

<!-- end of setup -->

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">

<html>

  <head>

    <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1, user-scalable=0" />

    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />

    <style type="text/css">

      ReadMsgBody{ width: 100%;}

      .ExternalClass {width: 100%;}

      .ExternalClass, .ExternalClass p, .ExternalClass span, .ExternalClass font, .ExternalClass td, .ExternalClass div {line-height: 100%;}

      body {-webkit-text-size-adjust:100%; -ms-text-size-adjust:100%;margin:0 !important;}

      p { margin: 1em 0;}

      table td { border-collapse: collapse;}

      img {outline:0;}

      a img {border:none;}

      @-ms-viewport{ width: device-width;}

    </style>

     <style type="text/css">

        html,

        body {

            margin: 0 auto !important;

            padding: 0 !important;

            height: 100% !important;

            width: 100% !important;

        }

        * {

            -ms-text-size-adjust: 100%;

            -webkit-text-size-adjust: 100%;

        }

        div[style*="margin: 16px 0"] {

            margin: 0 !important;

        }

        table,

        th {

            mso-table-lspace: 0pt !important;

            mso-table-rspace: 0pt !important;

            font-weight: normal;

        }

        table {

            border-spacing: 0 !important;

            border-collapse: collapse !important;

            table-layout: fixed !important;

        }

        table table table {

            table-layout: auto;

        }

        a {

            text-decoration: none;

        }

        img {

            -ms-interpolation-mode:bicubic;

        }

        *[x-apple-data-detectors],

        .unstyle-auto-detected-links *,

        .aBn {

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-03-02T09:20:48+00:00

    Hi Christopher

    Any Twitter update on the message sent you last month?

    I'm now getting more emails with numbers on the script and a message to say download messages and pictures in blue which I can't do!!

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  2. Anonymous
    2023-02-18T19:09:58+00:00

    What makes me laugh is that even the Microsoft community "Question has a reply" email comes out in garbage, that and Microsoft rewards, are constantly garbled. Where as most other emails are fine, and some from Disney & Vodaphone are garbled somedays & fine other.

    Why Microsoft can't fix this is unbelievable.

    What is even more diabolical is the fact that Microsoft support team on twitter say its the first they have heard about it

    "Thanks for reaching out, and we understand that you want to know when will the issue with the Windows Mail app will be fixed because it turns the emails into HTML code. We’d like to inform you that we didn’t receive any information or reports about this issue, but we appreciate your efforts in bringing it to our attention. Your comment on this is taken as feedback, and rest assured that we will forward this to the right department to improve more. "

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  3. Anonymous
    2023-02-02T21:24:57+00:00

    I have searched for months to find a solution to this problem and it seems there is no fix. On my windows 10 pc I installed Mozilla's Thunderbird mail app, it's free and works fine.

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  4. Anonymous
    2023-02-03T20:56:54+00:00

    Hello Since there hasnt been anyone posting about this ongoing issue since July Last year I will confirm that in 2023 it is still an ongoing issue , and yes I could use email clients, but they do not fall under Microsoft's jurisdiction, and how much feedback does Microsoft need in order to fix this issue , it is a HUGe concern when using other email clients, as they will not get security updates at the frequency that Microsoft rolls them out. and some Microsoft techs are also passing the buck onto the senders of the emails saying "oh maybe its the sender who has changed the way they send emails" , no its not It s the inability for Microsoft to fix the issue !!

    Hi DeBs. I'm Greg, 10 years awarded Windows MVP, here to help you.

    This is being widely reported and afflicts only the Mail app, as you can read the same mails in the provider's account in a browser. I expected it to be fixed by now but apparently we need more Feedback to be filed to get developer's attention.

    If you want to add your voice to report this bug to Microsoft you may be able to help improve this product/experience by using the Feedback Hub in Start Menu. While they will probably not see this here in the forums, Microsoft developers DO read feedback from customers that comes in via the Feedback Hub, so that is a great way to share your thoughts on how to better serve you as a customer.

    I hope it helps.

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  5. Anonymous
    2023-02-02T21:22:49+00:00

    Denise;

    I still have the same problem... I've posted in several forums but the answer doesn't seem to interest the developers.

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