BSOD Address caused by address : ntoskrnl.exe+3f7dd0

The computer has been deleting memory dumps.

There is likely malfunctioning or incompatible hardware.

Are all laptop components original or were some replaced?

The computer has a relatively new Windows 10 installation.

Had you been working with HP warranty support?

Or troubleshooting on another website?

What steps were already performed and what were the results?

Please perform the following steps:

1. Increase the free space on C: so that it is > 30 GB
2. Download and install each:

https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140360.exe

https://ftp.hp.com/pub/softpaq/sp138501-139000/sp138803.exe

3. Indicate whether the RAM modules came with the computer or were installed at a later time

Ramaxel Technology RMSA3320KE78HAF-3200

4. Download and install one of these temperature monitoring software:

https://www.ccleaner.com/speccy

https://www.cpuid.com/softwares/hwmonitor.html https://www.almico.com/speedfan.php

5. Turn off Windows Driver Verifier (WDV)
6. Run:

Prime95 for 3 hours.

Make note of the warnings in this link to abort testing as needed. https://www.tenforums.com/tutorials/16474-prime95-stress-test-your-cpu.html

7. Plan to run HP UEFI hardware diagnostics overnight

Power on the computer > repetitively click F2 or F10 > system > extensive > loop until error > the next day if it has made two or more loops then > click esc > take pictures > post images of the tests performed with results > post images into this thread

8. For any BSOD once the disk drive has > 30 GB free space:

a) Post a new V2 share link into the newest post

b) Search for C:\windows\memory.dmp

If the memory dump file is < 2.5 GB then save to the downloads folder > ZIP > post a separate share link with only the zipped memory dump

Disk & DVD/CD-ROM Drives

  Drive: C: 

Free Space: 15.3 GB

Total Space: 243.3 GB

File System: NTFS

  Model: MTFDHBA256TDV-1AY1AABHA 

  Drive: D: 

Free Space: 204.8 GB

Total Space: 606.2 GB

File System: NTFS

  Model: WDC WD10SPSX-60A6WT0 

  Drive: F: 

  Model: WDC WD10SPSX-60A6WT0 

  Drive: R: 

Free Space: 56.3 GB

Total Space: 307.2 GB

File System: NTFS

  Model: WDC WD10SPSX-60A6WT0

Each and every hardware components of my Laptop is original (including the RAM). I have made no changes to any Hardware Component.

I recently updated to the latest version of Windows 10 through Media Creation Tool, after having a chat with Microsoft Help (My Windows Update feature had been disabled). No, I didn't take any support from HP warranty support. Just updated my drivers through the HP Support Assistant.

The Earlier Windows, is acquring 30 GB of space on my Local Disk C. Is it fine if I delete the folder named Windows.old (it is taking 30 GB of space as mentioned earlier). Deleting this will make around 50 GB free space in C Drive. Or should I uninstall some other software, to make way for the Disk space?

My Last Question :
Should I run Power95 on SmallFFT, In-Place FFT, or Blend?

Thanks for your help. Please answer the above questions as well.

Regards,

Rakesh0710

Windows.old is created during an upgrade and allows a one click rollback.

Once it is deleted there is no longer a rollback option.

Windows will automatically delete windows.old ten days after the upgrade.

If you're not planning to roll back then Windows.old can be deleted.

https://www.tenforums.com/tutorials/2066-how-delete-windows-old-windows-bt-folders-windows-10-a.html

Windows automatically deletes memory dump files when there is insufficient free space on the Windows drive.

Run the Prime95 blended test.

Record the continuous test duration and the maximum temperature.

Post images or share links displaying the results into this thread.

There were no misbehaving drivers in the two mini dump WDV 139 bugchecks.

New computers should not have BSOD.

This computer has had the following BSOD bugchecks: 3B, F7, 50, 101, 139, D1

Contact HP for Warranty support.

Ask for a Return Merchandise Authorization (RMA).

Testing in this thread will include:

WDV

Prime95

HP UEFI hardware diagnostics

Memtest86

Memory dump debugging

and possibly a modified clean install Windows 10 pending the above test results.

Sorry for the late reply Dave.

The Driver Verifier was enabled when the last 2 BSOD's occurred. I guess you could cross-verify it from those V2 Logs I shared earler.

Currently, I am performing the steps mentioned by @questions_. Please suggest some other steps to solve the BSOD problem.

Regards,

Rakesh0710

Hi Rakesh0710

Okay, please proceed with the steps provided by Questions_, I hope that works for you!