My laptop shutting down when opening game

Anonymous
2022-07-18T02:52:20+00:00

Before I format my laptop, there is an issue when I open an application more specific a game it shut down automatically. To confirm that only games make it shut down I open some software applications and there were no issues.

The applications I open when my laptop shut down are Epic Games Launcher, Skyrim and Roblox. I tried all the possible solutions like scanning viruses and removing malware but the issue still appears.

I formatted my laptop and downloaded the epic games launcher to download a game but when I open it, it suddenly shut down, same issue when I tried to play Roblox. Is there a possibility that the issue is in the hardware? Thank you.

Video after formatting my laptop:

https://drive.google.com/file/d/1gRrH9uv91XlrIp_o8bCm-igTdJ9K06pL/view?usp=drivesdk

https://drive.google.com/file/d/1gfZ1X17HUcKea0ZcpeZ8uj7hVVXNC-nN/view?usp=drivesdk

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-07-22T17:50:03+00:00

    If you've confirmed the switchable graphics are enabled correctly for your model or turned OFF, then I would try all the Display Driver steps I wrote earlier for the Radeon 535, and if that doesn't help replace it or disable in the BIOS.

    The Display driver is so important here that merely updating it is sometimes not enough. So let's try everything possible to get it working correctly:

    First make sure you have updated the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC.

    If necessary first remove the old driver using DDU https://www.wagnardsoft.com/content/ddu-guide-t... (not necessary with Microsoft Basic driver which is a placeholder if nothing else is available) and/or installing in Safe Mode with Networking (so you have internet), or Safe Mode, accessed by one of these methods: https://www.digitalcitizen.life/4-ways-boot-saf...

    While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.

    If this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the AMD autodect utility here: http://support.amd.com/us/gpudownload/windows/P...

    For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver.

    You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick.

    Then you will know you've tried everything in addition to Windows Update drivers.

    Adjust the screen resolution until it fits and looks best at Settings > System > Display.

    Check for a monitor driver by expediting Windows Updates (including Optional Updates) in Settings > Update & Security > Windows Update > Check for Updates to install all Updates until no more are offered.

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  2. Anonymous
    2022-07-22T23:09:31+00:00

    I'm curious because the original GPU of my laptop is Vega 3 graphics and Radeon 535.

    Whenever I update my driver Radeon 535 is downgraded to Radeon 500 series.

    Then when the Radeon is downgraded, I try to change it back to 535 by doing the steps in the link in the Acer community wherein it needs to download the zip file and boot into safe mode.

    After doing those steps in the Acer community the Radeon settings in my computer are gone.

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  3. Anonymous
    2022-07-22T23:18:38+00:00

    Try cleaning out the old driver using the steps I gave in my very last post. Did you read it yet? Please follow all of the steps In that post to know for sure you have the best drivers for both GPU's.

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  4. Anonymous
    2022-07-23T02:30:35+00:00

    Image

    I don't know why the 530 series is recommended. I'm using the auto-detect tool of AMD

    Btw, I'm done with cleaning the old driver using DDU

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  5. Anonymous
    2022-07-23T02:59:26+00:00

    It's referring to the driver version that's recommended for each GPU. So install them both.

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