My laptop shutting down when opening game

Anonymous
2022-07-18T02:52:20+00:00

Before I format my laptop, there is an issue when I open an application more specific a game it shut down automatically. To confirm that only games make it shut down I open some software applications and there were no issues.

The applications I open when my laptop shut down are Epic Games Launcher, Skyrim and Roblox. I tried all the possible solutions like scanning viruses and removing malware but the issue still appears.

I formatted my laptop and downloaded the epic games launcher to download a game but when I open it, it suddenly shut down, same issue when I tried to play Roblox. Is there a possibility that the issue is in the hardware? Thank you.

Video after formatting my laptop:

https://drive.google.com/file/d/1gRrH9uv91XlrIp_o8bCm-igTdJ9K06pL/view?usp=drivesdk

https://drive.google.com/file/d/1gfZ1X17HUcKea0ZcpeZ8uj7hVVXNC-nN/view?usp=drivesdk

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-07-18T23:23:01+00:00

    I will try it all today, and I will notify you again after. Thank you

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  2. Anonymous
    2022-07-18T23:25:02+00:00

    Great. Keep me posted on your progress as I will be here to help until the case is resolved.

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  3. Anonymous
    2022-07-19T02:40:22+00:00

    Is it normal that the Radeon 535 Series no output in Fan Speed(RPM) and GPU Load?

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  4. Anonymous
    2022-07-19T02:45:11+00:00

    See if installing SpeedFan can get control over fan speed:

    https://winbuzzer.com/2020/06/12/how-to-use-spe...

    The Display driver is so important here that merely updating it is sometimes not enough. So let's try everything possible to get it working correctly:

    First make sure you have updated the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC.

    If necessary first remove the old driver using DDU https://www.wagnardsoft.com/content/ddu-guide-t... (not necessary with Microsoft Basic driver which is a placeholder if nothing else is available) and/or installing in Safe Mode with Networking (so you have internet), or Safe Mode, accessed by one of these methods: https://www.digitalcitizen.life/4-ways-boot-saf...

    While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.

    If this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the AMD autodect utility here: http://support.amd.com/us/gpudownload/windows/P...

    For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver.

    You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick.

    Then you will know you've tried everything in addition to Windows Update drivers.

    Adjust the screen resolution until it fits and looks best at Settings > System > Display.

    Check for a monitor driver by expediting Windows Updates (including Optional Updates) in Settings > Update & Security > Windows Update > Check for Updates to install all Updates until no more are offered.

    Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  5. Anonymous
    2022-07-19T03:35:58+00:00

    Update!

    After doing the GPU stressing using the Valley Benchmark. I open and play it with less than half a minute, then my laptop shutdowns with a weird noise.

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