My laptop shutting down when opening game

Anonymous
2022-07-18T02:52:20+00:00

Before I format my laptop, there is an issue when I open an application more specific a game it shut down automatically. To confirm that only games make it shut down I open some software applications and there were no issues.

The applications I open when my laptop shut down are Epic Games Launcher, Skyrim and Roblox. I tried all the possible solutions like scanning viruses and removing malware but the issue still appears.

I formatted my laptop and downloaded the epic games launcher to download a game but when I open it, it suddenly shut down, same issue when I tried to play Roblox. Is there a possibility that the issue is in the hardware? Thank you.

Video after formatting my laptop:

https://drive.google.com/file/d/1gRrH9uv91XlrIp_o8bCm-igTdJ9K06pL/view?usp=drivesdk

https://drive.google.com/file/d/1gfZ1X17HUcKea0ZcpeZ8uj7hVVXNC-nN/view?usp=drivesdk

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-07-24T03:40:27+00:00

    I tried to use again the 530 series and it shut down, then I open again my laptop and used system recovery and tried to run Heavenly Benchmark.

    The problem still occur. Is there a way to completely ignore the 530 series (discrete).

    This is the photo it reaches 90℅.

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  2. Anonymous
    2022-07-24T02:08:08+00:00

    You are very welcome, Doroja. I am glad to help you any time.

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  3. Anonymous
    2022-07-24T02:06:10+00:00

    Okay sir, I will try it.

    Thank you so much.

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  4. Anonymous
    2022-07-24T00:40:47+00:00

    I would not be afraid to test it with Switchable Graphics turned on or the other GPU. You have the System Restore Point to get back to this point if necessary.

    Let me know if I can help further. I'll stay subscribed to this thread in case you need anything else, until the system locks it in a few months.

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  5. Anonymous
    2022-07-24T00:33:16+00:00

    Today, I created a restore point to go back to if there is a problem again.

    THANK YOU VERY MUCH FOR YOUR HELP, SIR. I appreciate all the help you have done.

    What is your recommendation for me in case it doesn't work again or shutdown?

    Is there no chance that I can use the other gpu?

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