Can't install KB5014668

Anonymous
2022-06-25T18:53:37+00:00

I've been running Windows 11 since Nov 2021. This is the first update failure I've encountered. I was trying to install KB5014668. It stopped at 25% install and showed error 0x80000ffff. I ran troubleshooter (multiple times) to no avail. Upon a restart, it showed installing an update, in the middle it rebooted and then on the subsequent restart it showed install to 48% then said something went wrong, not to worry as it was restoring. It rebooted again, showing the same message, on the next restart it booted into windows. I've run sfc /scannow and dism restorehealth. Neither showed an error or helped. I use Macrium and also tried mounting an image taken before I tried the update and copied the Software Distribution folder and pasted it over the current folder. No help there either. I am able to download Windows Defender definition updates okay at this point.

I could just restore the whole drive to a point before I tried the install but would like to use that as a last resort. Right now I can perform multiple restarts with it booting straight into Windows. So I'm not sure if I should just wait until the July cumulative is available to see what happens or is there something I can or should try at this point, like try to download and install it straight from the update catalog?

Thanks for any help with this.

Update... I did try to use the Windows Catalog to do a manual install. It seemed to download ok but when I hit install it failed immediately with an error code of 0x80070002 (I got this from the reliability monitor)

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2022-07-02T06:37:52+00:00

    I had the exact same issue and symptoms and finally fixed it by following this https://answers.microsoft.com/en-us/windows/forum/all/how-to-run-in-place-upgrade-in-windows-11/4d469147-2747-4dcb-88a4-aae9273a4500?auth=1

    I installed with the default "keep all my files and apps" option and after it was finished I had to download a handful of windows updates before it got back to this one, and it finally installed w/out issue. I still think it was related to Malwarebytes, I found some users on their forums with same issue and may have fixed it with their help. It seemed to be a permission issue according to a log file I looked at about the failed update, but I did not want to try and edit any permissions, I never changed any to start with and seems like anytime I do that I end up with permission issues forever.

    Anyway the fix in the link above was easy, and fast if you have SSD drive.

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  2. Anonymous
    2022-07-01T18:16:49+00:00

    I tried this several times now and I still get the same error message.

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  3. Anonymous
    2022-06-30T23:17:37+00:00

    In-Place Repair did the job, but ffs over 2 months of fighting with this **** :(

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  4. Anonymous
    2022-06-30T16:32:02+00:00

    I am experiencing the same issue. Unable to install the update.

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  5. Anonymous
    2022-06-30T16:29:29+00:00

    The update install fine for me on two out of three systems. The third Intel system also refused so I uninstalled Malwarebytes and did an in-place upgrade.

    I did the in-place upgrade because I had been trying to get a Wi-Fi card to install and had made some changes to the registry which may have been involved. It did install normally after these actions.

    If you want, you might provide the WindowsUpdate.log and I will check it against mine. In order to create the log you need to open PowerShell as Admin and enter the command below. It will place the log on your desktop. It will be a large file and you can remove earlier entries but please leave several days to check just prior to the update attempt. The make it available with a link since it is too large to copy and paste.

    Get-WindowsUpdateLog

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