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I recently bought a new Asus 6E (6GHz) router, and I have four newer laptops with Intel AX210 and AX211 wireless cards installed, all running Windows 11 or Windows 10 Professional. Two of these computers came with Windows 11 Professional and the AX210/AX211 wireless cards new, and the other two were upgraded.
None of my computers can see the 6GHz network. I know the network is broadcasting because my S21 Ultra can see and connect to the 6GHz band. I've tried the latest manufacturer driver 22.130.0.5 and latest Intel driver 22.140.0.3, and neither of them can see the 6GHz network.
In my search for help, I found this previous post Solved: ax210 window 10 21h2 not showing 6GHz networks - Intel Communities and tried the recommended older 22.45.1.1 driver and it worked. However, 22.45.1.1 was only provided by the Microsoft Insider program to enable initially enable Wi-Fi 6E support in Windows 10 and is over fifteen months old.
This doesn't seem like a hardware issue since my phone can connect to the 6GHz network, and my computers can connect to the network using the older driver. I even verified this by purchasing a different Wi-Fi 6E (6GHz) router to confirm it wasn't a router issue. However, I still can't see the 6Ghz network using any other version of the driver.
I have a help ticket open with the computer manufacturer, router manufacturer, and Intel but thought I would ask here as well since it seems like a software issue.
I even made a video showing the issue here.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks I’ll try that. My last test was unsuccessful. I wonder if it’s because I set up my Lenovo Carbon in the Canadian region. Maybe Lenovo doesn’t Supoort 6E in canada. Had to set my unifi site as USA in order for the 6ghz network to load onto the AP’s.
Thanks
OK, I took a break getting my Dell Precision 5570 to see the 6GHz SSID on my Meraki MR57. I used the Dell Command Update linked above and when it was done, I had driver version 22.170.2.1 dated 8/31/2022. Unfortunately, I still can't see my 6GHz SSID unless I remove the drivers and install version 22.45.1.1 dated 3/3/2021.
OK, I took a break getting my Dell Precision 5570 to see the 6GHz SSID on my Meraki MR57. I used the Dell Command Update linked above and when it was done, I had driver version 22.170.2.1 dated 8/31/2022. Unfortunately, I still can't see my 6GHz SSID unless I remove the drivers and install version 22.45.1.1 dated 3/3/2021.
The Precision 5570 does not support Wi-Fi 6E (6GHz) although Dell's advertisement contradicts this. Member Allan-D has a Precision 5470 which does support 6GHz.
It may be related to where you live so if not in the US, you might check the link. Windows 10 users are in the same situation. The driver used can turn it on or off, so it appears your system is considered not qualified, for some reason.
But what @ericke is saying regarding the sales page showing it 6 GHz capable is correct and the only restriction mentioned is Windows 10.
I do have a Windows 10 system using the 6 GHz radio.
Countries Enabling Wi-Fi in 6 GHz (Wi-Fi 6E) | Wi-Fi Alliance
I have no issue connecting to my 6 GHz SS ID on a pixel or Samsung device. It’s just my Lenovo. I’ve tried every possible driver, including the new one just released by Lenovo which I believe is 2.8 or 2.80 and it still can’t see the network. I’m gonna try installing an ax210 over the weekend and see if that works.
