Windows 11 keyboard lag. Nothing fixes it

This was happening consistently with one user in our office with a wireless keyboard/mouse combo. I could consistently recreate the issue. If the mouse was not moved for 10-15 seconds, there would be a half second delay after moving it. The keyboard was even worse - if no typing for 10-15 seconds, when letters were typed (for instance "this"), it would wait half a second and then capture "t" "h" and then the "i" would keep repeating until another key was pressed.

After trying all the methods in the first answer above without positive results, I finally found a setting called "USB selective suspend setting" under Power & Sleep that fixed the issue once disabled.

Here are the steps on Windows 10:

• In the start menu, search for "edit power plan"
• Click "Change advanced power settings"
• Expand "USB Settings" and "USB selective suspend setting"
• Change "Setting:" to disabled

The keyboard and mouse immediately started working properly again.

We have had a few clients reporting similar issues which has started over the past 3-4 weeks. We applied every possble update for the HP laptops in question running Windows 11 Pro. Updated Office 365 and any available windows updates. BIO's and drivers

Lag occurs with USB keyboard , Wireless Keyboard and Laptop keyboard (no other devices attached)

Because the clients are using Outlook a majority of the time this is where its noticed the most

In the past we would look at Word and disable hardware acceleration but this feature has been removed. Is it possble this is causing the issue?

The same situation for me starting with one week ago after Windows last updates: both the mouse and the keyboard freeze for 10-20 seconds. This happens so often that it is practically impossible to write any more text.

Thank you everyone for your thoughts and suggestions but to be clear. The problem occurred after switching to Windows 11. While I have heard of people having a similar problem with Windows 10. I have placed my Logitech plugin on the back of my computer, No Help,. I have put it on the front of the computer, No Help. I have put it on an extender, No Help. I have put it on a USB hub, No help. The closest cell phone to my computer is two rooms away about 70 feet. My router is located about 6 feet away. I have switched to a cheap Walmart ONN keyboard. I hate it but it works perfectly. This is a problem for Logitech and Microsoft to figure out. The only way we can get Microsoft to take action is to continue to post about the problem. There is no solution yet. The keyboard worked correctly under Windows 10 and stopped with windows 11. I have just purchased a NEW Logitech keyboard to use on a iMac computer in a different room. So I figured lets try it on the old computer. Guess what it DOESA NOT WORK either. The Logitech keyboard works on the iMac but not the Windows 11 PC. Wake up Microsoft. Wake up Logitech

For me the problem was solved by putting a small extended cable to connect the dongle, no more lag after that !

I think that probably the proximity of the dongle with the electronic cards of my PC disturbed the transmission.

![](https://learn-attachment.microsoft.com/api/attachments/95b708cf-376f-46b9-822e-fb8a46747c28?platform=QnA