Crashing with certain games

Hi Eric Jason,

Thanks for your post in Microsoft Community.

I noticed that one of the error messages in the description you provided was Fault bucket Fault bucket LKD_0x142_Tdr:6_IMAGE_nvlddmkm.sys_Turing_SCG3D, type 0

This nvlddmkm.sys is the nvidia graphics card driver file. I have carefully checked the information you provided and the operations you have tried and think the issue may have something to do with driver compatibility,

The latest graphics driver version information of RTX2060 on Windows 10/Windows 11 is:

You can confirm the driver version through the Nvidia Experience app (provided by Nvidia) on your computer. If your computer is currently running version 516.40, you are advised to visit here and download the earlier Driver (for example GeForce Game Ready Driver WHQL 512.95).

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Your patience and cooperation are highly appreciated. 

Best Regards,

Manson | Microsoft Community Support Specialist

Thank you for the help. I tried that. I even used DDU and reinstalled it. That error went away. The error that crashes me is

The description for Event ID 0 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

\Device\Video9

Error occurred on GPUID: 100

The message resource is present but the message was not found in the message table

I was going to try and flash a vbios but there apparently is no vbios for an ASUS DUAL RTX 2060 EVO OC.

Hi Eric Jason,

According to the graphics card model you provided, I found the download of VBIOS, but its version is in 2019. Since VBIOS is provided by the graphics card manufacturer (ASUS), you can consider downloading and installing it to see the effect.

You mentioned using DDU to uninstall the driver and reinstall the graphics driver have you tried to install an older version of the driver? Also, please confirm whether the game set in question has DirectX 11 or 12.

Thanks for your patience and understanding!

Best Regards,

Manson | Microsoft Community Support Specialist

I have the identical issue as OP despite different hardware. Certain games crash within a few minutes while others are fine. Games that crash include Guardians of the Galaxy and Assassins Creed Origins.

I'm using a AORUS GeForce RTX™ 3080 XTREME 10G (rev. 2.0) and the Event Viewer message is identical, except instead of Device\Video3 is says Device\Video9.

I'm using 516.40 drivers and have already done a DDU. My next step is another DDU followed by year old drivers (466.47) listed on the AORUS GeForce RTX™ 3080 XTREME 10G (rev. 2.0) website. I don't see any VBIOS for the rev 2.0 version of the card.

I can provide DXDIAG, MSCONFIG, or anything you think could help to diagnose this.

Loading older drivers did not work either. The games still freeze in a similar fashion.

While playing, I get two types of errors being generated:

1. Many, many Event 10016 DistributedCOM errors. Parameter10 is Microsoft.GamingApp_2206.1001.5.0_x64__8wekyb3d8bbwe and the message says: "The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID " just like OP. These appear in the Event log every 10 seconds or so.
2. I get a single 4104 Display error when the game actually freezes I think: "Display driver nvlddmkm stopped responding and has successfully recovered."