what is this error: An error was detected on device \Device\Harddisk2\DR3 during a paging operation.

Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instr https://www.elevenforum.com/t/bsod-posting-instr

Run:

(bat scripts by design prompt antivirus software and require manual overrides)

https://www.tenforums.com/attachments/bsod-crashes-debugging/346094d1631611972-post-problem-reports-here-batch-files-use-bsod-debugging-collect_logs_from_event_viewer-2021-09-14.bat

Post a share link into this thread using one drive, drop box, or google drive.

Do you have the full link for the tenforums for windows 10? The first link just goes to the homepage.

Please check these links:

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

https://www.elevenforum.com/t/bsod-posting-instructions.103/

https://www.tenforums.com/attachments/bsod-crashes-debugging/346094d1631611972-post-problem-reports-here-batch-files-use-bsod-debugging-collect_logs_from_event_viewer-2021-09-14.bat

https://1drv.ms/u/s!AoYj5RdyJUTflFV_YQTT1UToabAU

https://1drv.ms/u/s!AoYj5RdyJUTflFTCwnqXw3vdFx_0

Try those links. Let me know if you can open them and view them.

These are the requested logs.

Please perform the following steps:

1. Open administrative command prompt and copy and paste: PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

Post a share link into this thread with only the compressed memory dump

2. Run: https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

Post a share link into this thread using one drive, drop box, or google drive.

3. Download and install

a) https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140360.exe

b) https://ftp.hp.com/pub/softpaq/sp138501-139000/sp138803.exe

c) https://support.hp.com/us-en/help/hp-support-assistant

d) https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html

4. Post images of any drivers updated using each HP support assistant and Intel driver and support assistant
5. Please do not use driver easy to install drivers. It can be used to identify drivers that may need updating.
6. Run:

HD Tune: (free or trial version) (all drives)

https://www.hdtune.com/

Post images or share links into this thread for results on these tabs:

a) Health

b) Benchmark

c) Full error scan

7. Run:

Sea Tools for Windows https://www.seagate.com/files/www-content/support-content/downloads/seatools/_shared/downloads/SeaToolsWindowsInstaller.exehttps://www.seagate.com/support/kb/how-to-use-seatools-for-windows-202435en/ Long generic test

Post images or share links into this thread.

8. Run:

HD Sentinel: (free or trial version) (all drives)

Post images or share links for results on this tabs

a) Overview

b) Temperature

c) SMART

9. These steps can be performed overnight while sleeping:

a) HD Tune full error scan

b) Sea Tools for Windows long generic test

10. Plan to run the HP UEFI and Windows diagnostics later in the thread (specific instructions will be provided)
11. For any new BSOD run:

a) the V2 log collector and post a share link into the newest post

b) the administrative command prompt command in step #1 (make sure that it is a separate share link with only the compressed memory dump)

17D, 19C, 124, 144

Please perform the following steps:

1. Open administrative command prompt and copy and paste: PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

Post a share link into this thread with only the compressed memory dump

2. Run: https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

Post a share link into this thread using one drive, drop box, or google drive.

3. Download and install

a) https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140360.exe

b) https://ftp.hp.com/pub/softpaq/sp138501-139000/sp138803.exe

c) https://support.hp.com/us-en/help/hp-support-assistant

d) https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html

4. Post images of any drivers updated using each HP support assistant and Intel driver and support assistant
5. Please do not use driver easy to install drivers. It can be used to identify drivers that may need updating.
6. Run:

HD Tune: (free or trial version) (all drives)

https://www.hdtune.com/

Post images or share links into this thread for results on these tabs:

a) Health

b) Benchmark

c) Full error scan

7. Run:

Sea Tools for Windows https://www.seagate.com/files/www-content/support-content/downloads/seatools/_shared/downloads/SeaToolsWindowsInstaller.exehttps://www.seagate.com/support/kb/how-to-use-seatools-for-windows-202435en/ Long generic test

Post images or share links into this thread.

8. Run:

HD Sentinel: (free or trial version) (all drives)

Post images or share links for results on this tabs

a) Overview

b) Temperature

c) SMART

9. These steps can be performed overnight while sleeping:

a) HD Tune full error scan

b) Sea Tools for Windows long generic test

10. Plan to run the HP UEFI and Windows diagnostics later in the thread (specific instructions will be provided)
11. For any new BSOD run:

a) the V2 log collector and post a share link into the newest post

b) the administrative command prompt command in step #1 (make sure that it is a separate share link with only the compressed memory dump)

17D, 19C, 124, 144

what are those FTP HP files? i can't find much information on those. There is suggestion that they are firmware, but the Solid state firmware on my driver page is from january, and the BIOS download is from March or something like that. I am pretty sure that I downloaded the BIOS update. i have support assistant.