My Win 11 PC won't wake up from sleep using the keyboard or mouse.

Anonymous
2023-01-25T16:43:18+00:00

My Win 11 PC can only wake up by pressing the power button. How do make it able to wake up using the keyboard or mouse?

I have checked the option that says "Enable wake up using mouse or keyboard" somewhere, but it doesn't make any difference.

My PC is updated to the latest system update.

Windows for home | Windows 11 | Performance and system failures

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Anonymous
2023-04-11T11:52:48+00:00

My Win 11 PC can only wake up by pressing the power button. How do make it able to wake up using the keyboard or mouse?

I have checked the option that says "Enable wake up using mouse or keyboard" somewhere, but it doesn't make any difference.

My PC is updated to the latest system update.

I believe I found the solution, it is a Windows power-saving policy where USB power is cut off when the computer goes into sleep mode, so the keyboard receiver will not work, and the computer will not wake up as a result. You just need to disable this feature.

Settings > Energy e Battery > Energy Recommendations > Stop usb devices when my screen is off to save battery ----> Turn Off.

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  1. Anonymous
    2023-11-11T21:56:02+00:00

    I own a Beelink SER5 with a Ryzen 7 Processor and use a Logitech wireless Keyboard. I have had the same issue for weeks. After going into Device Manager and allowing USB to wake up the PC the 'Cannot wakeup' issue still existed.

    When I read the comments regarding Blue vs Black USB ports I gave it a try and moved the receiver to a Black Port on the rear of the device. In short : Success!

    On my device, the Blue Ports are on the front and the Black ports are in the rear. I still get great wireless range which frankly surprised me based on port location. I suspect the Blue ports are USB3 and the black are USB2; but I don't know if that is relevant to the "Cannot Wakeup" issue.

    For me Problem Solved!

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  2. Anonymous
    2023-11-10T14:42:26+00:00

    Unfortunately we only have 3 blue USB ports. Never knew there was a difference (blue and black) . We’ve just told the laptop to not sleep. Wish the designers would have made sure this wouldn’t be an issue when it was designed. Hope a fix comes in at some point with a windows update.

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  3. Anonymous
    2023-11-10T14:19:33+00:00

    I have both black (USB 2) and blue (usb 3) ports on my Beelink SEI. If I plug the mouse and keyboard into the black, they can wakeup the computer after going into sleep. Plugged into the front blue ports, it does not.

    I have not yet played with the bios settings.

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  4. Anonymous
    2023-11-09T22:48:50+00:00

    My Win 11 PC can only wake up by pressing the power button. How do make it able to wake up using the keyboard or mouse?

    I have checked the option that says "Enable wake up using mouse or keyboard" somewhere, but it doesn't make any difference.

    My PC is updated to the latest system update.

    It appears that it matters if you are old (blue) usb ports vs new (black) usb ports. Trying to debug it. More tomorrow.

    Microsoft support says it is a HW issue. I am on Intel Beelink SEI.

    If I am missing a solution already entered please reply and I apologize.

    I have already tried the great info in https://nerdschalk.com/how-to-fix-computer-wont-wake-up-from-sleep-on-windows-11/

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