Click this link and download the driver on the device that you are using.
https://ftp.hp.com/pub/softpaq/sp138501-139000/...
Next, transfer the downloaded file to the laptop that is having an issue.
Next, double-click the transferred file to start the installation.
Restart the system after the installation.
If the issue will still persist, I suggest contacting HP support.
You can click this link to go to HP support.
https://www.hp.com/us-en/contact-hp/contact.html
Thank you.
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