Windows 10 can't boot - Critical system driver is missing or contains errors

Anonymous
2022-12-21T17:22:28+00:00

Hi,

The file in question is: \Windows\system32\drivers\VmsProxyHNic.sys, error 0xc000007b

The file is there. I'm using an SSD. From a bootable USB I've tried:

  1. chkdsk C: No errors reported.
  2. Startup Repair - Says it couldn't repair my PC.
  3. Uninstall latest feature - Says it can't
  4. Restore from a prior point - There are none
  5. Copying the file in question to a .bak, then deleting the original and copying it back - No effect
  6. Can't boot into Safe Mode

Any other things I can try? I'd like to get this to boot again so I can at least see what programs I have installed.

Thanks.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Ramesh 181.6K Reputation points Volunteer Moderator
2023-01-04T03:32:15+00:00

After running that command, have you checked the CBS log to see which components are missing?

And regarding the failed repair installation, you can check setupact.log and setuperr.log in the Panther folder. Or download SetupDiag from this link and run it. The tool collects the setup logs and saves them into a zip file named Logs.zip on your desktop.

Was this answer helpful?

1 person found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2023-01-04T02:39:21+00:00

(1) I still say to try the repair-install again. It must be run from a Normal Boot (not Safe Mode), if you can get back there. Do the clean boot first, which unfortunately will require a 2nd boot to Normal Mode before you can do the repair-install. (But possibly the clean boot can be set up in Safe Mode, then boot to Normal Mode.). Definitely, wear a neckless of garlic this time. But a repair-install is the thing.

(2) Had you made a system image after that successful boot to Normal Mode, you'd have locked the goodness in. Hopefully, you can get back there easily, though. Restore Points aren't as powerful. For one thing, a repair-install wipes them out.

Was this answer helpful?

1 person found this answer helpful.
0 comments

75 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2023-01-02T18:48:48+00:00

    I got it working in safe mode!! I took the hidusb.sys file from my work laptop and copied it to the following locations:

    C:\Windows\System32

    C:\Windows\System32\drivers

    C:\Windows\System32\DriverStore\FileRepository\input.inf_amd64_292ece99a27cec96

    C:\Windows\WinSxS\amd64_dual_input.inf_31bf3856ad364e35_10.0.19041.2251_none_9d8e6d8b9f1f91ec

    C:\Windows\WinSxS\amd64_dual_input.inf_31bf3856ad364e35_10.0.19041.868_none_06aed3f048cb8494

    There were two WinSxS paths that ended in "\n" that I didn't touch.

    WinVer reports 19045.2364, but the registry at HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Basic Servicing\Version reports only 10.0.19041.2300, which is probably closer to the truth.

    What's the next step to get this thing up-to-date? Do I open an admin. command prompt under Safe Mode with Networking and then run sfc /scannow and then maybe dism? If so, which parameters?

    Once I get that done should I create a system restore point? What's the best method for that? I don't think I have a ton of free space on that drive.

    Thanks again for all the help.

    Was this answer helpful?

    0 comments
  2. Ramesh 181.6K Reputation points Volunteer Moderator
    2023-01-02T18:04:17+00:00

    Please check the version/hash of these three files:

    [File Size]

    C:\Windows\System32\drivers>

    11/11/2022 12:50 PM 241,152 hidclass.sys

    11/11/2022 12:50 PM 46,080 hidparse.sys

    11/11/2022 12:50 PM 44,032 hidusb.sys

    [SHA256]

    hidclass.sys: 4d17593198f3398be8657817dabeab20e5d55a8dfdde3512090f3f18563d6591

    hidusb.sys: ae29418fced4d25bbd1d97876c7b6d77e880de46895af32ed629ebb95faae6a6

    hidparse.sys: b6fb2ccfb96b4a65332aaf7bafa9cde30a4882b85b0f90d658215a9f47012813

    C:\Windows\System32\drivers>VER

    Microsoft Windows [Version 10.0.19045.2364]

    If nothing works, get a PS2 → USB adapter like the one below if your device has the PS2 port.

    Image

    Edit:

    If the adapter doesn't work, buy a PS2 keyboard.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-01-02T18:02:36+00:00

    Since you got so close to a Normal Mode boot, maybe Safe Mode will get the rest of the way. Try it with Networking. Then, yeah, see whether DISM & SFC will be a fix. After that, the next try would be a repair-install which keeps files & apps. Too bad a repair-install can't be run from Safe Mode.

    (a) Boot to your Win 10 Installation USB drive.

    (b) Click "Repair your computer" instead of to install.

         The computer will reboot to the Recovery Environment at the "Choose an Option" screen.

    (c) Click "Troubleshoot > Advanced Options > Command Prompt".

    (d) Enter the following for Safe Mode with Networking ...

    bcdedit /set {default} safeboot network

    (e) Exitthe Command Prompt.

    (f) Finally, click "Continue" to get to Windows in Safe Mode with Networking.

    (g) Do a Windows Update. I don't think yours is OS Build 19045.2364.

    Your LCU package is saying: 19041.2006.1.7.

    (h) Try DISM & SFC, then reboot to Normal Mode. Good luck.

    Unfortunately, I got the same thing. It got to the login screen, but my keyboard and mouse are still not working. I also tried safeboot minimal, same thing. At least we seem to be getting closer!

    Was this answer helpful?

    0 comments