I am working off of a laptop and have a second monitor to extend my displays. I have been using this set up for two years now and have not had a problem until last night. It seems that my attached monitor only (main monitor on laptop is not affected) will go black for a few seconds before turning back on and showing my screen. It should be noted that my laptop does not reset the display to place the windows back onto the main screen when this happens but the extended monitor goes black at random. Note that I am running Windows 10 and unable to upgrade to Windows 11 as of now. So far, I have tried the following solutions but still cannot figure this out. Bought brand new chords (HDMI + Adapter) Bought a brand new second monitor (issues happening with both old and new monitor) Checked for updates on all drivers Reinstalled both graphics drivers Rolled back graphics drivers Checked basic settings (sleep/power/screen saver settings) Disabled all services in background apps in "System Configuration" Restarted Windows explorer This means I have spent time replacing and even buying new equipment to get around this issue but cannot seem to figure it out! This is very important since I work at home as well. Please let me know if there is anything else I can possibly do outside of hard resetting the computer (which I cannot do for a few reasons). Thank you!

It doesnt work, and my extend monitor already have lower resolution. Actually, a few days ago there is no problem but now it's black.

I also looked for multi-display managing software, thinking it might override Microsoft's problem when in charge. I tried Fusion Display (which I used before Microsoft allowed dual monitor) but didn't work since my display went black anyways... Does any of you know of some other software that might help us?

Hi! I have almost same problem: my laptop display goes black when my external display is connected as from yesterday. Tried updating, restarting, etc. I have a Asus Vivobook only 2 months old and the Win 11 that came with it. Thanks for the extensive answers, but both my monitors only have a 60 hz range, non changeable, so not the solution for me. Please, Microsoft, since you charge for this, be kind and solve it!

Second monitor keeps on temporarily going black at random

Anonymous

I am working off of a laptop and have a second monitor to extend my displays. I have been using this set up for two years now and have not had a problem until last night. It seems that my attached monitor only (main monitor on laptop is not affected) will go black for a few seconds before turning back on and showing my screen. It should be noted that my laptop does not reset the display to place the windows back onto the main screen when this happens but the extended monitor goes black at random. Note that I am running Windows 10 and unable to upgrade to Windows 11 as of now.

So far, I have tried the following solutions but still cannot figure this out.

Bought brand new chords (HDMI + Adapter)
Bought a brand new second monitor (issues happening with both old and new monitor)
Checked for updates on all drivers
Reinstalled both graphics drivers
Rolled back graphics drivers
Checked basic settings (sleep/power/screen saver settings)
Disabled all services in background apps in "System Configuration"
Restarted Windows explorer

This means I have spent time replacing and even buying new equipment to get around this issue but cannot seem to figure it out! This is very important since I work at home as well. Please let me know if there is anything else I can possibly do outside of hard resetting the computer (which I cannot do for a few reasons). Thank you!

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Anonymous

2023-10-06T16:32:53+00:00

It doesnt work, and my extend monitor already have lower resolution.

Actually, a few days ago there is no problem but now it's black.
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Anonymous

2023-07-04T18:34:16+00:00

I also looked for multi-display managing software, thinking it might override Microsoft's problem when in charge. I tried Fusion Display (which I used before Microsoft allowed dual monitor) but didn't work since my display went black anyways...

Does any of you know of some other software that might help us?
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Anonymous

2023-07-04T18:30:40+00:00

Hi!

I have almost same problem: my laptop display goes black when my external display is connected as from yesterday. Tried updating, restarting, etc.

I have a Asus Vivobook only 2 months old and the Win 11 that came with it.

Thanks for the extensive answers, but both my monitors only have a 60 hz range, non changeable, so not the solution for me.

Please, Microsoft, since you charge for this, be kind and solve it!
Was this answer helpful?

8 people found this answer helpful.

0 comments No comments