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I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Bartolomeo1, once you have connected via the version in the Samsung store, and then you turn your computer off, does it allow you to connect again when you turn your computer back on again? Or is it just working on the initial connection the same as the Play Store version? Thanks
When you uninstall it, it will revert to original version. You wont be able to completely remove it (although this is still possible to do with ADB). Then reconnect your phone and see if it works. Then update the app through Samsung store. It works for me. I did not try to install update from Google Store.
Thanks - I don't want to get too excited here - but so far so good with this option!
Does it work for you ?
it worked for me too!! So far.....
thanks for the tip!!
