New issue with unlocking my Samsung phone via phone link app on PC

Anonymous
2022-12-22T02:19:26+00:00

I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?

Windows for home | Windows 11 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

166 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2025-02-23T19:01:57+00:00

    What I didn't finish in the previous post is that the phone screen popup is fully functional on my PC. I can click mirrored phone icons with the mouse (or my fingers -- my PC has a touch screen.) and the phone app opens on my PC. I can cut and past to and from the phone. Because my PC has a touch screen, I can actually swipe the phone screen. It's just like my phone is part of the PC. Actually, it's a much better UI than Phone Link ever provided. I'm happy.

    (Also, because I enabled the Stay Awake option {...Developer Options->Stay Awake}, the phone screen is accessible from the PC as long as I have it plugged in to its charging station -- which lives across the room and away from where I work at my PC. No need to go get the phone and unlock it because the Stay Awake option keeps the phone unlocked as long as it is charging. FINALLY!)

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments