New issue with unlocking my Samsung phone via phone link app on PC

Anonymous
2022-12-22T02:19:26+00:00

I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?

Windows for home | Windows 11 | Connect Phone and PC

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  1. Anonymous
    2023-07-08T00:56:42+00:00

    this works indeed. in my case i did not have to download apk of older android revision. uninstalling it and disabling update was enough for me. as to the windows version, i downloaded version you provided the link to and it works great.

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  2. Anonymous
    2023-08-23T16:05:04+00:00

    this works indeed. in my case i did not have to download apk of older android revision. uninstalling it and disabling update was enough for me. as to the windows version, i downloaded version you provided the link to and it works great.

    Try doing this but unfortunately uptodown is down or won't let me download the Windows app (how ironic hey?).

    Anyway, anyone got an alternative download link please? Thanks for the help!

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  3. Anonymous
    2023-09-26T17:31:58+00:00

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  4. Anonymous
    2023-11-06T15:25:04+00:00

    The only fix I've found it's downgrading to v.1.22102.202.0. Instructions here

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  5. Anonymous
    2023-11-25T17:23:19+00:00

    My S22U updated a few days ago to Android 14 and OneUI6 and now this workaround is mostly broken.

    We used to have to give permission on the phone (Start Now) - once - after a phone reboot - and we could connect every day without phone interaction until the next phone reboot.

    Now you have to give permission on the phone every time you open the PC Phone Link app..

    But.. if you lock the phone with Phone Link (PC) still running/attached, you can still unlock the phone by blindly typing the pin (as before).

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