New issue with unlocking my Samsung phone via phone link app on PC

Anonymous
2022-12-22T02:19:26+00:00

I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?

Windows for home | Windows 11 | Connect Phone and PC

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  1. Anonymous
    2023-05-10T01:05:21+00:00

    There is a simple solution to this very annoying problem.

    On the phone:

    Settings

    Lock screen

    Smart lock

    Enter pin

    Trusted devices

    Add trusted device

    Select the PC you connect to

    Now you will never see this annoying and ridiculous screen again when you try to open an app. Instead you will just see a button that says "unlock", and when you click it the app will open as it should. When you are done with the app, you will notice the screen on your phone is still on, but it will time out with whatever you have it set to, and turn back off as usual.

    Hope this helps.

    Hey, Sean.

    Appreciate the effort to assist, but I've seen the 'trusted device' recommendation before.

    My problem is that this (evidently) requires the remote device to be connected to phone via bluetooth.

    My phone will be in other room, connected via wifi to same gateway as computer, so bluetooth won't work for me.

    I think the REAL answer to be that:

    MS recognize that some portion of their phone link user community are forced to revert to previous version app version & deny auto-update to approximate truly functional capability.

    Then, to get FULL function, someone at MS connect with the Samsung guys, who seem to have buggered the service on (at least) their S22 line, then have them agree to modified service or client so that we get FULL function back (a la returning 'swipe to unlock' and stabilizing the messaging interface so that we don't get all these seemingly random 'cannot send' when responding to, or creating, message(s))

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  2. Anonymous
    2023-05-10T01:21:10+00:00

    You can also set your house as a trusted location and your phone will remain unlocked anywhere in the house, but only for 4 hours. The bluetooth method doesn't seem to time out and my range is really far in my house, I can have it in the master bedroom and my PC still sees it on bluetooth. If both of those methods won't work for you, can you try to just disable your lock completely until Microsoft/Samsung/Google fix this issue.

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  3. Anonymous
    2023-05-10T05:59:06+00:00

    Finally I got it to work! Thanks steve for the tip!

    1. Uninstall the app from your PC via powershell

    (open powershell as admin and run Get-AppxPackage Microsoft.YourPhone -AllUsers | Remove-AppxPackage)

    1. Download v.1.22102.202.0 from https://phone-link.en.uptodown.com/windows/download/86620888
    2. Open Microsoft Store, click profile, apps and untap the 'update automatically' checkbox
    3. On your phone, remove all updates from Phone Link Service (something like that) and the Link app itself.
    4. On your phone, download version 1.22102.153.0 (the one I downloaded for my PC was not available on this site and was lazy to start searching for it) https://www.apkmonk.com/download-app/com.microsoft.appmanager/7_com.microsoft.appmanager_2022-12-09.apk/
    5. Install App
    6. Connect your phone to PC
    7. After the first time unlocking my phone, I closed the phone screen on my PC and locked the phone a few times -- everytime I was able to start using it on my PC without having to unlock the screen

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  4. Anonymous
    2023-05-13T21:12:28+00:00

    So, I got to step 5. The file downloaded OK. It is in my download folder. Clicking on it gives a message "Do you want to update" and then says it is already updated. The reason for that is in step 4, I was not given any options to uninstall the "Link to Windows" app from my phone. Not sure why. Any suggestions?

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  5. Anonymous
    2023-05-13T22:03:14+00:00

    So, I got to step 5. The file downloaded OK. It is in my download folder. Clicking on it gives a message "Do you want to update" and then says it is already updated. The reason for that is in step 4, I was not given any options to uninstall the "Link to Windows" app from my phone. Not sure why. Any suggestions?

    This is just my experience: I've got the latest "Link to Windows"/"Link to Windows Service" installed on my Samsung phone, and I'm able to unlock the phone from my PC. As far as I can tell, the problem is completely on the PC side -- in other words, it's not a phone issue, it's a PC issue.

    So for me, I'm good to go if I download and install:

    phone-link-1-22102-202-0.appxbundle on the PC AND

    prevent Microsoft Store auto-updates on the PC side.

    No action required on the phone side.

    -Steve

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