New issue with unlocking my Samsung phone via phone link app on PC

Anonymous
2022-12-22T02:19:26+00:00

I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?

Windows for home | Windows 11 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-04-22T17:04:12+00:00

    I've seen it before where the cybersecurity guys chase theoretical security over actual security. Mandatory password changes were a great example. In the early 2000s, they decided that forcing you to change your password every so often was a great idea. Theoretically, that was so. After all, a brute force attack on a password would eventually succeed if the password never changed. Never mind that it would take 75 years to brute force a good password policy successfully. Theoretical improvement was improvement enough. What no one seemed to understand, however, was that people would simply write a password they couldn't remember on a Post-It note and keep it on their monitor. So a small theoretical improvement led to a colossal real world disimprovement. In my office at a Fortune 500 bank in a large downtown metro area, you could go to a random desk, flip the keyboard over and find the password 40% of the time. The saddest part is that it's taken 20 years for them to figure out what a bad idea it was, and STILL people are being required to change their passwords. Dumb ideas die hard.

    Here again, we have a really dumb cybersecurity idea that is prompting discussion of ways to bypass security updates, install old software from un-vetted webpages and even to bypass password protection altogether. I wonder how long it will take them to realize what a stupid idea this was?

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  2. Anonymous
    2023-04-22T18:48:28+00:00

    I wonder how long it will take them to realize what a stupid idea this was?

    Apparently it's gonna take quite a while. No one at Microsoft seems to be monitoring this thread, my "Feedback Hub" problem reports, nor any of the several reviews I've provided to Microsoft.

    Pity.

    -Steve

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  3. Anonymous
    2023-05-03T18:41:17+00:00

    I'm having the same issue and It's really stupid that Microsoft hasn't fixed it yet.

    I'm just commenting to increase visibility in this thread. Let's keep this alive until somebody notice it!

    I Hope someone internally read this thread and take it to the devs. That issue completely defeats the purpose of using phone link and I know I'm not alone.

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  4. Anonymous
    2023-05-09T23:53:33+00:00

    There is a simple solution to this very annoying problem.

    On the phone:

    Settings

    Lock screen

    Smart lock

    Enter pin

    Trusted devices

    Add trusted device

    Select the PC you connect to

    Now you will never see this annoying and ridiculous screen again when you try to open an app. Instead you will just see a button that says "unlock", and when you click it the app will open as it should. When you are done with the app, you will notice the screen on your phone is still on, but it will time out with whatever you have it set to, and turn back off as usual.

    Hope this helps.

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  5. Anonymous
    2023-05-10T00:53:47+00:00

    It does help. Unfortunately, there's a hard timeout after 4 hours (or whenever one of the devices goes out of range, or whenever the mood strikes, frankly). At that point, you have to go find the phone again.

    I don't think this is entirely Microsoft's problem. My Android phone is real stinky with the other remote software I use to access my phone also.

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