New issue with unlocking my Samsung phone via phone link app on PC

Anonymous
2022-12-22T02:19:26+00:00

I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?

Windows for home | Windows 11 | Connect Phone and PC

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  1. Anonymous
    2023-04-05T21:26:59+00:00

    Has anyone had any luck getting the modes and routine option to work and unlock their phone so that they don't need to have the phone on them to unlock the screen and use Link to windows? (Or any other unlocking options?) Thanks

    I had no luck with Modes and Routines. The problem is that all of the activation events you might choose revert their actions after 4 hours. Meaning that if your activation event action was to unlock the screen, the screen gets re-locked 4 hours later.

    I'm getting good results having downloaded and clicked to install (on my PC) from this link:

    https://phone-link.en.uptodown.com/windows/download/86620888

    Finish up on your PC, by clicking the Search function of the Taskbar. Search for "Microsoft Store." Open the Microsoft Store app. In the top right hand corner, there's a widget to modify your Profile. Click Profile | App Settings. In App Settings, there's a slider for "App Updates Update Apps Automatically." Click the slider to the off position.

    With this setup, when I open Phone Link on my PC and try to access Messages, Apps, or Photos, I get the popup pasted in below. Click it and you'll get a black screen. Just (blindly) enter your phone PIN manually on the PC and hit <Enter>. Voila -- your phone unlocks and your in.

    YMMV.

    -Steve

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  2. Anonymous
    2023-04-06T05:54:20+00:00

    Thanks Steve - so far that seems to be working!

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  3. Anonymous
    2023-04-06T13:57:54+00:00

    Thanks Steve - so far that seems to be working!

    With the "Update Apps Automatically" option turned off, there's something you'll want to do periodically:

    On you PC, open the Microsoft Store app. In the app pane on the left, there's a "Library" widget. Click on it. Under "Updates and Downloads" will be a list of apps that have updates available. You should update all apps that have updates available EXCEPT the Phone Link app.

    I hadn't checked my Library in a while and there were 11 apps that needed updating on my PC.

    -Steve

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  4. Anonymous
    2023-04-06T20:52:26+00:00

    Will do, thanks for the reminder.

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  5. Anonymous
    2023-04-18T15:49:25+00:00

    This worked for me as well.

    Other work around I found is use a trusted device or place in android. After adding the computer to trusted device, the phone automatically unlocks and no need to enter password.

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