New issue with unlocking my Samsung phone via phone link app on PC

Anonymous
2022-12-22T02:19:26+00:00

I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?

Windows for home | Windows 11 | Connect Phone and PC

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  1. Anonymous
    2023-01-03T22:02:54+00:00

    Hi Bartolomeo1,

    The Samsung App store is now wanting to update this app again. I'm not game to do it while it's working well. Have you done this update by any chance?

    Thanks

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  2. Anonymous
    2023-01-04T00:45:02+00:00

    i did nothing other than, on PC, download:

    https://phone-link.en.uptodown.com/windows/download/86620888

    dblClicked on the downloaded file, accepted that it was older than current install, and restarted phoneLink.

    everything resumed working as I wanted it to, and that was with both PCs that i use to access the samsung galaxy s22 ultra.

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  3. Anonymous
    2023-01-04T00:48:58+00:00

    was also trying to execute solution:

    "Another thing, if you are sick of granting the permission to cast the screen to PC every now and then, which will make the whole "Phone Link" useless to me since sometimes the phone is not within arm reach or it is charging in different room. I used this ADB command to grant permission and stop the annoying dialog asking for permission. (Note, Google removed the option to permanently remember to trust the computer for casting the screen, I believe it started after Android 10 or 11). Anyway, the ADB command is:

    adb shell appops set com.microsoft.appmanager PROJECT_MEDIA allow"

    but couldn't get the adb to connect to the s22.

    will try again later.

    props to @Thaer Razeq for his great help on this!

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  4. Anonymous
    2023-01-07T02:51:42+00:00

    Now that we have this working again, via the Samsung App Store. Has anyone completed the update that is now available in the Samsung store? I'm not keen on doing this as it is currently working.

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  5. Anonymous
    2023-01-07T16:30:58+00:00

    Search for adb to get up to speed.

    To run a "cmd prompt" window adb command, you need to download something like "platform-tools_r33.0.3-windows.zip", extract it to a folder and in a terminal session "cmd prompt" window, navigate to the extracted folder that contains adb.exe.

    Before you issue the adb command, you have to go to your phone in Settings and enable "Developer options", and under Developer options, enable "USB debugging".

    Finally, before issuing the adb command on your pc, plug in a usb cable between your phone and your PC.

    Like I said, google "adb" to get up to speed.

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