New issue with unlocking my Samsung phone via phone link app on PC

Anonymous
2022-12-22T02:19:26+00:00

I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?

Windows for home | Windows 11 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-04-30T03:05:08+00:00

    any fix to this 2 years later lol???

    after i lock my phone, the windows phone link goes black and it says "unlock on your device to keep your credentials private and secure" kinda defeats the whole point of having my phone mirrored on pc if i need to keep the phone unlocked

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  2. Anonymous
    2024-04-17T13:27:30+00:00

    A recent update to Windows (specifically Windows 11, not sure about other versions) has changed behavior regarding the Microsoft Store setting that prevents automatic download and install of Store-app updates.

    The new behavior is that on every PC restart, Microsoft Store will update any Store-app that is not at the latest version -- even if the Microsoft Store setting "Automatically download and install app updates" has been explicitly set to Off.

    This means that if you've been running Phone Link version 1.22102-202-0 to eliminate the constant need to physically unlock your phone when you wish to access a phone-app via the PC, that version will be replaced with a newer Phone Link version every time you restart your PC.

    After the PC restart/Phone Link update, you can manually re-install 1.22102-202-0 to get the desired behavior back -- but this extra step on every PC reboot is a hassle.

    So far, I haven't found anything online that discusses the new behavior regarding "Automatically download and install app updates". Hope someone else can shed light on this new annoyance.

    -Steve

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  3. Anonymous
    2024-02-18T11:33:00+00:00

    I have the same issue

    An option to fully trust a PC is essential as the current requirement to keep the phone screen on at all times is impractical. Moreover, the need to grant permission from the phone for each new application launch from the PC contradicts the purpose of using PC applications if the phone is constantly required for authorization. In such cases, it would be more efficient to simply use the phone itself.

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  4. Anonymous
    2024-01-17T14:55:04+00:00

    Ok, I found a very convenient 1-(double)click workaround for me (S22 Ultra, Android 14): unlock the phone remotely with a batch file! Afterwards screen sharing works normally with Phone Link or any other remote software.

    It's at the edge of being viable for normies, but it's not utterly complicated once you understood the required tools. It's simply using ADB to send the PIN as key inputs to the phone, which unlocks it: "adb shell input text XXXX" (where XXXX is your PIN). By far the easiest way is to have the phone connected over USB - you just have to enable USB debugging in the developer options once and then you can send ADB commands all day long.

    It's more complicated to do it over Wifi. All modern phones support Wifi debugging but it has to be enabled once every reboot. Modern Samsung phones also have a convenient quick-settings button for it. Once it's running, you have to connect once from your PC to pair it ("adb connect IP:PORT") and then you can make a simple batch script like:

    @echo offpushd "Z:\platform-tools"adb connect IP:PORTadb shell input text XXXXadb disconnectpopd

    If your phone requires pressing OK after entering the PIN, add "adb shell input keyevent 66". For patterns or passwords the input sequence is different, you have to do your own research..

    A big inconvenience on modern Android (11+) is that the port number for ADB over Wifi randomly changes each time you turn it on, so you'd have to modify your batch file each time. At least the IP address can be fixed if you give it a fixed IP in your router settings (or a DNS name). To avoid that, you have to enable legacy Wifi ADB which uses a fixed port (5555), and the easiest way is to run the LADB app on the phone once per reboot with a startup command to enable the legacy mode (see here for more details). The rabbit hole is probably too deep for nearly everyone, but it can be done...

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  5. Anonymous
    2024-01-16T21:46:48+00:00

    There's no single app which can restore convenience after MS Phone Link removed the GUI emulation for PIN input (thanks to Tim Apple), I guess nobody cares about the niche of a dozen people who want to remote into their own phone. Rustdesk or Teamviewer can get to the blind PIN screen quite easily, but not when the phone was locked for a minute. Phone Link actually stays awake even when the phone is asleep (latest version on the phone and on Windows 11 as of today, S22 Ultra, Android 14, One UI 6.0) because you can always access messages, photos etc. without waking it up. But it can't nudge the phone out of the sleep mode - however MyPhoneExplorer can (that's a better version of Phone Link which supports file transfer over Wifi). So you can wake the phone up with MPE and hope the remote control's service comes back top life...

    A more viable method is remote unlock over ADB - you can send some simple commands to wake up the phone and send the PIN as key inputs. If your phone supports wireless debugging, you don't need a USB connection and just run a simple batch script to unlock the phone and then connect with Phone Link or any other remote software. I think it has to be reenabled after reboot though. Of course you have to give your remote app projecting permissions (for Phone Link: ./adb shell appops set com.microsoft.appmanager PROJECT_MEDIA allow) but that's trivial. Teamviewer paid Samsung an ungodly amount of money to circumvent the projection permission via Knox (there's some trivia for you), but it still can't show a "secure" screen or keep the host service alive when the phone goes to sleep.

    Getting ADB to work should be very simple - enable developer options and USB debugging and use the latest platform_tools from google. On first connect you'll get a popup on the phone where you have to whitelist your PC. What does it say when you type in "adb devices"?

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