New issue with unlocking my Samsung phone via phone link app on PC

Anonymous
2022-12-22T02:19:26+00:00

I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?

Windows for home | Windows 11 | Connect Phone and PC

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  1. Anonymous
    2022-12-24T14:19:42+00:00

    Ty, Jason, for documenting this problem.

    I wonder if there's a windows (or droid) event log entry that describes the Phone link app failure to connect or display an unlock screen.

    Initial device registration and link works just fine.

    When I step away from the windows 11 computer long enough for screensaver to engage (seemingly nothing to do with the windows power saving or time out), windows will disconnect from the phones display mirroring, and prompt for unlocking phone, without any ability to do so.

    I wonder if Sumit (or someone at Microsoft) could point us to event log entries that would tell us why the PC seems to be doing this.

    Happy holidays!

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  2. Anonymous
    2022-12-24T13:44:32+00:00

    Will you post the solution here?

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  3. SD - IA 179K Reputation points Independent Advisor
    2022-12-24T03:59:22+00:00

    It should show within 10 or 15 minutes under My feedback.

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  4. Anonymous
    2022-12-23T21:59:57+00:00

    Thanks Sumit - I've submitted the issue. I'm just waiting for the feedback to show up and then I'll share it to Twitter.

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  5. Anonymous
    2022-12-23T21:59:09+00:00

    Same here on multiple PC's. Good to know it's not just an issue with my PC's.

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    6 people found this answer helpful.
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