New issue with unlocking my Samsung phone via phone link app on PC

Anonymous
2022-12-22T02:19:26+00:00

I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?

Windows for home | Windows 11 | Connect Phone and PC

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  1. Anonymous
    2022-12-29T21:08:35+00:00

    I just got update to Android 13 but I am pretty sure this problem existed before. I think this is a Microsoft bug.

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  2. Anonymous
    2022-12-29T20:57:29+00:00

    Agree that the new "feature" requiring you to manually unlock the phone defeats the whole purpose of being able to link to your phone. If you have to have your phone physically beside you, there's no longer any need for Phone Link.

    Has someone confirmed that the need to manually unlock is because of a Samsung update?

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  4. Anonymous
    2022-12-29T18:47:56+00:00

    I have the same issue. Having need to unlock the phone every time I want to use it from my PC, makes this app pointless. If I pick up my phone, then why would I need to use the PC? I can do the task right on the phone in this case.

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