Hi Bartolomeo1
THANK YOU SO SO VERY MUCH! it worked and I am able to access my phone again!!
THANK YOU
THe app on my phone has another alert to update ....do I need to update it again...or just leave it?
Wishing you a wonderful 2023!
THANK YOU
New issue with unlocking my Samsung phone via phone link app on PC
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?
Windows for home | Windows 11 | Connect Phone and PC
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
166 answers
Sort by: Newest
-
Anonymous
2022-12-31T06:36:05+00:00 -
Anonymous
2022-12-31T03:17:08+00:00 it worked for me too!! So far.....
thanks for the tip!!
-
Anonymous
2022-12-30T22:57:53+00:00 Does it work for you ?
-
Anonymous
2022-12-30T22:49:40+00:00 Thanks - I don't want to get too excited here - but so far so good with this option!
-
Anonymous
2022-12-30T22:33:44+00:00 When you uninstall it, it will revert to original version. You wont be able to completely remove it (although this is still possible to do with ADB). Then reconnect your phone and see if it works. Then update the app through Samsung store. It works for me. I did not try to install update from Google Store.