New issue with unlocking my Samsung phone via phone link app on PC

Anonymous
2022-12-22T02:19:26+00:00

I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?

Windows for home | Windows 11 | Connect Phone and PC

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  1. Anonymous
    2023-04-22T17:04:12+00:00

    I've seen it before where the cybersecurity guys chase theoretical security over actual security. Mandatory password changes were a great example. In the early 2000s, they decided that forcing you to change your password every so often was a great idea. Theoretically, that was so. After all, a brute force attack on a password would eventually succeed if the password never changed. Never mind that it would take 75 years to brute force a good password policy successfully. Theoretical improvement was improvement enough. What no one seemed to understand, however, was that people would simply write a password they couldn't remember on a Post-It note and keep it on their monitor. So a small theoretical improvement led to a colossal real world disimprovement. In my office at a Fortune 500 bank in a large downtown metro area, you could go to a random desk, flip the keyboard over and find the password 40% of the time. The saddest part is that it's taken 20 years for them to figure out what a bad idea it was, and STILL people are being required to change their passwords. Dumb ideas die hard.

    Here again, we have a really dumb cybersecurity idea that is prompting discussion of ways to bypass security updates, install old software from un-vetted webpages and even to bypass password protection altogether. I wonder how long it will take them to realize what a stupid idea this was?

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  2. Anonymous
    2023-04-18T15:49:25+00:00

    This worked for me as well.

    Other work around I found is use a trusted device or place in android. After adding the computer to trusted device, the phone automatically unlocks and no need to enter password.

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  3. Anonymous
    2023-04-06T20:52:26+00:00

    Will do, thanks for the reminder.

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  4. Anonymous
    2023-04-06T13:57:54+00:00

    Thanks Steve - so far that seems to be working!

    With the "Update Apps Automatically" option turned off, there's something you'll want to do periodically:

    On you PC, open the Microsoft Store app. In the app pane on the left, there's a "Library" widget. Click on it. Under "Updates and Downloads" will be a list of apps that have updates available. You should update all apps that have updates available EXCEPT the Phone Link app.

    I hadn't checked my Library in a while and there were 11 apps that needed updating on my PC.

    -Steve

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  5. Anonymous
    2023-04-06T05:54:20+00:00

    Thanks Steve - so far that seems to be working!

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