New issue with unlocking my Samsung phone via phone link app on PC

Anonymous
2022-12-22T02:19:26+00:00

I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?

Windows for home | Windows 11 | Connect Phone and PC

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  1. Anonymous
    2023-07-08T00:56:42+00:00

    this works indeed. in my case i did not have to download apk of older android revision. uninstalling it and disabling update was enough for me. as to the windows version, i downloaded version you provided the link to and it works great.

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  2. Anonymous
    2023-05-13T22:03:14+00:00

    So, I got to step 5. The file downloaded OK. It is in my download folder. Clicking on it gives a message "Do you want to update" and then says it is already updated. The reason for that is in step 4, I was not given any options to uninstall the "Link to Windows" app from my phone. Not sure why. Any suggestions?

    This is just my experience: I've got the latest "Link to Windows"/"Link to Windows Service" installed on my Samsung phone, and I'm able to unlock the phone from my PC. As far as I can tell, the problem is completely on the PC side -- in other words, it's not a phone issue, it's a PC issue.

    So for me, I'm good to go if I download and install:

    phone-link-1-22102-202-0.appxbundle on the PC AND

    prevent Microsoft Store auto-updates on the PC side.

    No action required on the phone side.

    -Steve

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  3. Anonymous
    2023-05-13T21:12:28+00:00

    So, I got to step 5. The file downloaded OK. It is in my download folder. Clicking on it gives a message "Do you want to update" and then says it is already updated. The reason for that is in step 4, I was not given any options to uninstall the "Link to Windows" app from my phone. Not sure why. Any suggestions?

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  4. Anonymous
    2023-05-10T05:59:06+00:00

    Finally I got it to work! Thanks steve for the tip!

    1. Uninstall the app from your PC via powershell

    (open powershell as admin and run Get-AppxPackage Microsoft.YourPhone -AllUsers | Remove-AppxPackage)

    1. Download v.1.22102.202.0 from https://phone-link.en.uptodown.com/windows/download/86620888
    2. Open Microsoft Store, click profile, apps and untap the 'update automatically' checkbox
    3. On your phone, remove all updates from Phone Link Service (something like that) and the Link app itself.
    4. On your phone, download version 1.22102.153.0 (the one I downloaded for my PC was not available on this site and was lazy to start searching for it) https://www.apkmonk.com/download-app/com.microsoft.appmanager/7_com.microsoft.appmanager_2022-12-09.apk/
    5. Install App
    6. Connect your phone to PC
    7. After the first time unlocking my phone, I closed the phone screen on my PC and locked the phone a few times -- everytime I was able to start using it on my PC without having to unlock the screen

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  5. Anonymous
    2023-05-10T01:21:10+00:00

    You can also set your house as a trusted location and your phone will remain unlocked anywhere in the house, but only for 4 hours. The bluetooth method doesn't seem to time out and my range is really far in my house, I can have it in the master bedroom and my PC still sees it on bluetooth. If both of those methods won't work for you, can you try to just disable your lock completely until Microsoft/Samsung/Google fix this issue.

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