New issue with unlocking my Samsung phone via phone link app on PC

Anonymous
2022-12-22T02:19:26+00:00

I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?

Windows for home | Windows 11 | Connect Phone and PC

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  1. Anonymous
    2023-12-06T15:45:19+00:00

    Hi all,

    Just re-read all the comments, and although people have mentioned submitting a feedback request, nobody shared a link to it so we can upvote it.

    So, here's the link to the feedback request (Microsoft has turned it into a "collection", which is what they do when people submit a bunch of the same feedback as different requests): https://aka.ms/AAnzhzi

    Go upvote it. It currently has 180 upvotes, which isn't going to get any attention.

    The bad news is that there's an official response on that feedback blaming the problem on "security" in Android 13.

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  2. Anonymous
    2023-12-05T22:33:41+00:00

    For me - using the old version of the PC app solved the remote unlock problem... and still does.

    But under Android 14, the phone (and Link to PC app or service) requires that I approve "permission to cast" the screen each time it connects. This is unrelated to whether the phone is locked or not.

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  3. Anonymous
    2023-12-05T21:45:27+00:00

    Agree, no answer to this.

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  4. Anonymous
    2023-12-05T21:31:20+00:00

    Also, even if SmartLock worked, the settings you apply in SmartLock only persist for 4 hours. We discovered that on this forum a number of posts ago, and even the video points that out.

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  5. Anonymous
    2023-12-05T19:51:30+00:00

    Smartlock already enabled. It unlocks the phone but does not clear the lock screen. Result, still must manually swipe screen.

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