New issue with unlocking my Samsung phone via phone link app on PC

Anonymous
2022-12-22T02:19:26+00:00

I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?

Windows for home | Windows 11 | Connect Phone and PC

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  1. Anonymous
    2024-05-25T10:57:33+00:00

    Just need a way to unlock the phone like Phone Link could before December 2022.

    Left phone link feedback.......Seems like Microsoft has ignored the Accessibility issue this has caused

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  2. Anonymous
    2024-05-22T07:50:38+00:00

    Hi,

    Thank you for your advice

    I do use Samsung Flow. However that has the same requirement to unlock the phone each time

    Also now the older version of phone link doesn't connect at all...guess it to outdated. Had to stop using it.

    Trying to see how I can cast the lockscreen directly to Windows 11.

    Thank you

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  3. Anonymous
    2024-04-30T03:05:08+00:00

    any fix to this 2 years later lol???

    after i lock my phone, the windows phone link goes black and it says "unlock on your device to keep your credentials private and secure" kinda defeats the whole point of having my phone mirrored on pc if i need to keep the phone unlocked

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  4. Anonymous
    2024-04-17T13:27:30+00:00

    A recent update to Windows (specifically Windows 11, not sure about other versions) has changed behavior regarding the Microsoft Store setting that prevents automatic download and install of Store-app updates.

    The new behavior is that on every PC restart, Microsoft Store will update any Store-app that is not at the latest version -- even if the Microsoft Store setting "Automatically download and install app updates" has been explicitly set to Off.

    This means that if you've been running Phone Link version 1.22102-202-0 to eliminate the constant need to physically unlock your phone when you wish to access a phone-app via the PC, that version will be replaced with a newer Phone Link version every time you restart your PC.

    After the PC restart/Phone Link update, you can manually re-install 1.22102-202-0 to get the desired behavior back -- but this extra step on every PC reboot is a hassle.

    So far, I haven't found anything online that discusses the new behavior regarding "Automatically download and install app updates". Hope someone else can shed light on this new annoyance.

    -Steve

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  5. SD - IA 179K Reputation points Independent Advisor
    2022-12-23T10:52:54+00:00

    I see - I appreciate your details. I believe it is a bug with the new update.

    Can you do this -

    Please add feedback for the issue so that Engineers can investigate the problem. Complete steps here:

    How to add Feedback in the Feedback Hub and share the link of the Feedback

    https://answers.microsoft.com/en-us/insider/for...

    Then, share the feedback with the Phone link team on Twitter - they would respond to you with the update. Their handle is @MSPhoneLink.

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