New issue with unlocking my Samsung phone via phone link app on PC

Anonymous
2022-12-22T02:19:26+00:00

I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?

Windows for home | Windows 11 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-03-01T05:08:27+00:00

    Semi-Off-thread: Typing this on my new Surface Laptop Studio that I bought because I am tired of Apple refusing to put a touch screen on their Macs, I can tell you Apple's stuff is _maybe_ less buggy than Microsoft, but not much (my M1 MacBook Pro had crashed and rebooted this morning when I went to it after just sitting there not doing anything for a couple of days). Their support is slightly better though.

    On-thread: I'm experiencing this issue on a Microsoft Surface Duo 2 (Android 12), just in case anyone is wondering if it's Samsung-related or not (it's not). Too bad Phone Link has become useless though - I liked it while it lasted; hope they fix it, but the faux security warning looks pretty intentional. I've upvoted feedback, but I'm going to just delete it and go back to using my phone. :(

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  2. Anonymous
    2023-02-28T10:48:40+00:00

    This no longer works. Thanks Microsoft :)

    No matter how many people have an issue, Microsoft ignores it EVERY TIME. Not to mention the fact that I've spent nearly a month waiting to get a response for my Surface's USB Type C port not working anymore, despite the fact that it's been kept on the desk since I've purchased it, in Kyosk Mode, so it's in absolute perfect condition. On my 5'th attempt of explaining, the response was "It's gonna cost you $300", from a person that barely spoke English, and honestly made me feel like I was chatting with a Scam Call Center.

    It's gonna be hard, but I'm buying a Mac and giving it a shot. I already have 2 phones, a Samsung and an iPhone, so I'm probably going to do a "Dual-Sim" thing with the iPhone and ditching everything Microsoft and Samsung related. That includes GamePass, Galaxy Watch (That overheats when in 4G mode), Xbox, 365 subscription... everything. I'm done. I'd rather have the limited functionality that comes with Apple's ecosystem, but hey... at least their stuff works.

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  3. Anonymous
    2023-02-18T16:52:36+00:00

    There might be more to that. Android is heavily fragmented. You might have some other difference. Not enough info was presented actually. If your phone is even a year older or newer then differences could be presented.

    I work on developing Android apps and its far more complicated than your post indicates :)

    Phone Link on Samsung, not on Samsung, Samsung device, Samsung device year, Android version, Android Settings, Windows version, Windows Phone Link bugs, and more can yield differences.

    It is possible these people don't update many of their device apps if they've never used Samsung Store. An older version could then have random issues. But, its the same if they disabled or don't do Windows updates, etc.

    There's many possibilities.

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  4. Anonymous
    2023-01-30T15:39:26+00:00

    "Earlier versions of Phone Link allow the user to use the PC keyboard to unlock their phone -- which means the user doesn't need the phone to be nearby to use the PC to access the phone"

    This is how it works for me now. Phone screen comes up and I can type pin with keyboard. I do not need to have phone next to me.

    The only time I need phone next to me is if I reset the phone. Then I will need to approve casting once and I won't have to do it again until I reset phone again.

    Use phone link from Samsung store (if you have Samsung phone)

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  5. Anonymous
    2023-01-30T15:00:18+00:00

    Your solution works great to revert the Link to Windows phone-app to an earlier version and keep it that way.

    But the problem everyone is having is with updated versions of the Phone Link app *on the Windows side*.

    The updated versions of Phone Link on the Windows side require the user to physically unlock the phone before Phone Link will connect to the phone. Earlier versions of Phone Link allow the user to use the PC keyboard to unlock their phone -- which means the user doesn't need the phone to be nearby to use the PC to access the phone.

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