New issue with unlocking my Samsung phone via phone link app on PC

Anonymous
2022-12-22T02:19:26+00:00

I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?

Windows for home | Windows 11 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

166 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-12-26T13:05:48+00:00

    Maybe the November update "Customize your Lock screen " feature below have anything to do with it?

    Noticed that even when phone screen is open\unlocked and I ask PC Phone Link to reconnect the phone display, The PCs phone link will tell me that I need to "unlock", which doesn't seem possible.

    ==============

    Galaxy S22 Ultra (SM-S908U)

    Build Number : S908USQU2BVL1

    Android version : T(Android 13)

    Release Date : 2022-12-22

    Security patch level : 2022-12-01

    Build Number : S908USQU2BVJA

    Android version : T(Android 13)

    Release Date : 2022-10-29

    Security patch level : 2022-10-01

    One UI 5 Upgrade (Android 13)

    Customization

    Customize your Lock screen

    Just touch and hold the Lock screen to edit. What could be simpler? Customize your wallpaper, clock style, notification settings, and more, with live preview, all in one place.

    Happy holidays!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2022-12-24T14:19:42+00:00

    Ty, Jason, for documenting this problem.

    I wonder if there's a windows (or droid) event log entry that describes the Phone link app failure to connect or display an unlock screen.

    Initial device registration and link works just fine.

    When I step away from the windows 11 computer long enough for screensaver to engage (seemingly nothing to do with the windows power saving or time out), windows will disconnect from the phones display mirroring, and prompt for unlocking phone, without any ability to do so.

    I wonder if Sumit (or someone at Microsoft) could point us to event log entries that would tell us why the PC seems to be doing this.

    Happy holidays!

    Was this answer helpful?

    0 comments
  3. SD - IA 179.1K Reputation points Independent Advisor
    2022-12-24T03:59:22+00:00

    It should show within 10 or 15 minutes under My feedback.

    Was this answer helpful?

    0 comments
  4. SD - IA 179.1K Reputation points Independent Advisor
    2022-12-22T12:20:41+00:00

    Hi Jason,

    Let us see what we can do. It is possible that it might be a bug as well, though.

    https://support.microsoft.com/en-au/topic/setti...

    On your PC:

    In the Phone Link app, open Settings.

    In the Phone screen section, find the option to Hide my Android device’s screen while it’s connected to my PC. Turn this toggle off. You can change this setting at anytime if you’d like the black screen to show again.

    Keep us posted.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2022-12-22T05:46:37+00:00

    Hi Sumit,

    I have all permissions added on my phone and it's still not working.

    Oddly though, on my PC, if I "reset" the phone link app, the screen sharing starts working on my phone, without have to press start on the phone. This only lasts one time and then the original message comes up again wanting the phone to be unlocked.

    I used to have to press start on my phone when I initially wanted to start screen sharing and this would this stay started until i turn my phone off.

    Any further ideas would be appreciated! :)

    Thanks

    Jason

    Was this answer helpful?

    0 comments