Phone Link not showing Contact Names....again

A few of my contacts were displaying the phone number without the name on my pc. I deleted the phone number on my android phone, saved the contact without a mobile number, then reentered the mobile number. Problem solved!! Evidently, the the Phone Link program did not like the format used when the contact phone number was originally added to my android phone.

Thank you.

I just solved this problem on my PC and android phone. It was so simple I'm glad to post here in hope this helps everyone.

In my case, under phone contacts I found that phone numbers had been either entered or displayed with ellipses around the area code. For example: any contact in my phone contacts whose phone number was shown in this format (xxx) xxx-xxxx got displayed as a phone number in Phone Link.

When I reentered the phone number in the following format xxx-xxx-xxxx the contacts named displayed properly in Phone Link messages!

To add a little bit of confusion to my solution stated in the previous post, removing these ( ) by editing my contacts phone numbers, now properly shows all the names of the individuals who are in on the test message, however text messages from a single contact show, in the message header, the contact name and phone number but with the ( ) added back in.

It appears that Phone Link displays the message header with the ( ) even if the phone numbers entered in the data section do not use the ( ).

I'm glad you figured out a solution for your phone. My problem is different because I ONLY use Outlook contacts on my phone. I never ever enter a contact directly into my phone screen. I always enter people into Outlook from my laptop and let the phone sync with Outlook. That way I only have to maintain contacts in one place and that's Outlook. I don't have Gmail contacts either. The problem has to be something that Microsoft is doing on the servers because it gets fixed as soon as we start complaining. Just like last spring when people were sending emails and it showed in our Sent Folder but the recipient wasn't receiving the emails. After people complained to Microsoft, the problem got fixed.