Phone Link not showing Contact Names....again

Anonymous
2022-12-23T03:14:12+00:00

Displays mix of number and contact names. Used to display Names only. It's free, so I guess I get what I pay for?

Windows for home | Windows 11 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-02-22T00:53:18+00:00

    Now on my third time uncoupling and reconnecting the phone and computer. Fix works but is ridiculous hassle.

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  2. Anonymous
    2023-02-20T08:41:44+00:00

    This solution has been posted previously. I did it, and the sync seemed successful. But had to do it again within a week or so. It is not a permanent fix, and a real pain if this lousy app mattered. I guess I need to move a way to something else.

    MSFT! I'm a share holder and am tired of making excuses for you.

    Hi WKFord,

    I too have had to do the full reset/reinstall a few times to date. Annoying for sure, and you would think MS would be able apply a permanent fix as they are well aware of the error, but don't seem to give a rats!!

    Barry

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  3. Anonymous
    2023-02-19T15:07:58+00:00

    This solution has been posted previously. I did it, and the sync seemed successful. But had to do it again within a week or so. It is not a permanent fix, and a real pain if this lousy app mattered. I guess I need to move a way to something else.

    MSFT! I'm a share holder and am tired of making excuses for you.

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  4. Anonymous
    2023-02-19T03:58:06+00:00

    I was able to fix this on my computer by following these steps:

    1. In the Phone Link app on PC, go to Settings, click the My Devices tab, and use the ellipsis (...) menu on your device to remove it, then close the app.
    2. On your phone (mine is an Android), go to Settings, Apps, Link to Windows, Open, then remove your PC from the Linked Computers section.
    3. Restart your phone.
    4. Re-link the phone and PC by restarting the Phone Link app on your PC and following the step to add your device.
    5. Perhaps this is the critical thing, but I noticed in the Link to Windows app on Android, there is a toggle to "Sync contacts" under the list of Linked Computers, which was disabled for me. Turn this on.

    Contacts are showing up again for me now - yay!

    Thank you FredFredrickson

    All done and working again. I have had to do this several times pf late. Hope MS get their sh%# together and get this fixed. Rather embarrassing at the moment.

    Cheers,

    Barry

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  5. Anonymous
    2023-01-20T17:17:28+00:00

    Well, I just checked and PhoneLink isn't showing names anymore!!! Just numbers. Too weird. I took the phone away from the house last night and so the Link was broken. I wonder if the problem is innate to the sync algorithm being used; i.e. the sync'd names are lost and not re-synced after working once. This problem never occurred with me until about 12 months ago. Maybe Long Covid? Damn frustrating when you need the keyboard for a message.

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