Hi. I'm David, and I'm happy to help you.
Which message is shown when running the troubleshooter?
Are you getting an error code? If yes, which one?
If you don't get an error code, see the update history.
- Press "Windows + I" and select "Windows Update > Update history".
If you prefer, send a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.