W11 Update Install Error - Hewlett-Packard - USB - 4/8/2019 12:00:00 AM - 1.0.0.237

Anonymous
2023-01-16T18:41:36+00:00

This update keeps return install error 0x80070103 in W11. Why won't it install?

Windows for home | Windows 11 | Windows update

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  1. DaveM121 930.3K Reputation points Independent Advisor
    2023-01-16T19:14:07+00:00

    Hi D_W_L,

    I am Dave, I will help you with this.

    There are many people reporting that driver update in the last few days, that HP diver update if from 2019, that is not required on your PC, it is a known bug that it is appearing on your updates page in the settings app.

    You can use the Microsoft Show/Hide Tool to hide that update to stop Windows trying to install that driver.

    https://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab

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  2. Anonymous
    2023-01-16T19:29:45+00:00

    Solution did not work.

    Ran the Microsoft Show/Hide Tool. It said it fixed the problem, but update is still trying to install Hewlett-Packard - USB - 4/8/2019 12:00:00 AM - 1.0.0.237.

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  3. DaveM121 930.3K Reputation points Independent Advisor
    2023-01-16T19:36:50+00:00

    Hi D_W_L,

    When you run that tool, do you see the option to Hide Updates, and on the next window, you should be able to select the HP update to hide it, is that what you are seeing?

    .

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  4. Anonymous
    2023-01-16T20:22:06+00:00

    Yes, I runs its process and ends with the screen below, but the updates are still waiting to be installed.

    Unfortunately, the snip & sketch has disappeared. That is what I need the store for. I have to do ctrl+alt+print screen, paste it to paint, and save it to get the shots below.

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  5. DaveM121 930.3K Reputation points Independent Advisor
    2023-01-16T20:28:49+00:00

    Hi D_W_L,

    Do you have a HP printer attached to your PC?

    if you do, go to the support page for that printer on the HP website and from there, download and install the latest version of drivers and firmware that HP provide

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