Microsoft Authenticator is asking me to authenticate using Microsoft Authenticator to use Microsoft Authenticator

Anonymous
2023-01-28T00:02:56+00:00

So first of all... Why is "microsoft Authenticator" not an option in the "Products" dropdown when choosing where this post should go? I'm just going to choose "Windows"... Sorry not sorry.

Also, I can't take a screenshot on the microsoft Authenticator app without it capturing a black image (thanks,) so here is an extremely low resolution webcam picture of my phone screen.

When I click "Passwords" section on the microsoft authenticator app, I see a button that says "Sign In".

So, I click the button, to sign in. Then, it asks me to authenticate using microsoft authenticator, but I am not signed in, and this is a "sensitive" page, so I have to enter the code displayed into microsoft authenticator, BUT I AM ON MICROSOFT AUTHENTICATOR ALREADY!!! Who designed this terrible app??? Cheap labor resources then you expect us to prefer microsoft edge over Chrome? LOL

Also, when I search my own question in "Bing", it doesn't come up, even if I type the title word for word. Does it go through some sort of not-mentioned approval process before my post becomes actually visible to the public, or is Bing just extremely bad at updating its search results in a timely manner?

Windows for home | Windows 11 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-02-18T12:16:30+00:00

    Same issue, I am logged out from my account (onedrive, outlook,..) and cant sign in because authentificator app does not receive any codes or aknowledgements. Deleting and reinstalling authentificator app did not help for my account. Installing 2 factor for another account on authentificator worked.

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  2. Anonymous
    2023-02-18T08:51:40+00:00

    Thanks Rob...we have an 'ops' email used by the warehouse to send dispatch notes. Technically an unmonitored email, we do get customers responding to it. Given that, we want access to the email. The Authenticator cycle of doom won't let us set up.

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  3. Anonymous
    2023-02-17T22:18:34+00:00

    I'm currently facing this issue, I think there's something faulty in the logic, its simply the case of no other options provided for some services, leaving only the authenticator app option (devices get missing). Why do some services not have the option for "I can't access the authenticator"? why is there no attempt to fix this. This is a total lockout; it should be treated as urgent.

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  4. Rob Koch 26,160 Reputation points Volunteer Moderator
    2023-02-16T21:11:58+00:00

    Dean and any of the others in this thread.

    Were you trying to set up the Authenticator app for the first time when this problem occurred, or had you already been using it for a while when the issue appeared for some unknown reason?

    If the former, what instructions did you follow to set it up (URL) and at what point in those steps did this situation first appear?

    As I inferred in my last post, the fact the image shows the 'Authenticator' selection on the bottom left grayed out means the actual authenticator portion of the app was never set up properly, while the Passwords section is a password manager for other 3rd-party sites.

    In your case Dean you're clear that you can't access email, so does that mean you're totally locked out of your account, or do you still have some access, just not to certain apps?

    The reason I ask is that if you can access your Microsoft Account profile at the following URL, then you might be able to Remove the 'Send sign-in notification' selection from the 'Ways to prove who you are' section of the Security, Advanced Security page.

    Microsoft account | Home

    This is the selection that enables the Authenticator and should revert to using the other available items like password, Email or Text a code instead.

    Otherwise, I'd probably contact Microsoft Support directly for their suggestions, since no one here can directly aid with account issues.

    Rob

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  5. Anonymous
    2023-02-16T11:45:16+00:00

    Same issue. Ongoing. We have emails we can't access because of this. Threads everywhere, apparently no solutions.

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